More recent posts from the Servicenav team
Running a 24-hour support desk is expensive and requires the right tools in order to be effective, efficient and affordable.
Traditionally, threshold alerts would push notifications out via email or SMS when devices became sluggish or non-responsive. As we have mentioned previously, having the intelligence within a monitoring system to differentiate between a device failure and a service outage is the first step in making out-of-hour service provision cost effective and business-centric. There’s no point in getting a technician out of bed in the middle of the night to a failed device if no customer impact will be felt until 9am.
This level of selective response demands a monitoring solution which allows detailed service level definitions. Traditional alerts do the job of raising the alarm, but they are likely to also exhibit some significant shortcomings:
Technology is creating the workload, but it also provides the solution to managing it. Society’s dependence on modern technology means that we all demand always-on services and pretty much expect to be able to do our work anywhere, at any time via the PC in our pocket.
Whether it’s technical delivery teams using it to track real time issues or account managers pulling-up live status reports for customers, there are many benefits to having a mobile app that complements a monitoring system.
What should you be looking for in a mobile-enabled monitoring application for your team?
We think a good mobile app should: