More recent posts from the Servicenav team
This week, we’re exhibiting at Nutanix’s .NEXT Conference in Vienna. No doubt much of the conversation in the seminars and on the stands will be about the benefits of hyper convergence – the shrinking of the data center into an uber-efficient hub of compute and storage to make IT teams more responsive and cost effective.
This convergence within the datacentre is an important part of the current narrative of IT, but it’s not the whole story. In our world of IT service monitoring, we’re seeing a contrasting story of IT proliferation beyond the walls of the datacentre – in fact beyond the walls of every organisation. In our expanding, increasingly dependent, always-on world of IT, chains of devices, networks and applications are building complex IT services; the yin to the yang of the controlled and organised hyper-converged datacentre.
No matter what business service is running, it’s likely to begin within the datacentre. Some traditional IT services like email or ERP might all exist within the one converged platform, but these are becoming fewer and fewer as the sphere of IT management grows to encompass more devices and applications in a broader geographical spread every minute of every day.
Scalability of the underlying infrastructure is important, as is IT’s flexibility to bring online new applications and services, but what is also needed is an equally scalable and flexible monitoring solution in order to be able to proactively manage the constantly changing environment.
In evaluating technology, it’s important to not lose sight of the purpose of the technology. Few organisations have the luxury of investing in technology for technology’s sake. What’s important is the service that is being delivered to customers – be they subscribing end-customers transacting business or internal stakeholders with a job to do. It doesn’t matter to the end user whether the service is running on the newest, fastest technology or not, so long as the service they are getting the quality of service they expect.
To enable proactive management of such complex environments, IT monitoring solutions need to be able to monitor services for what they are – complete services – not individual devices. To do this, the monitoring solution needs to not only monitor traditional and new devices and applications, but it also must be able to pull the resulting data together intelligently to form a complete picture of service delivery.