In order to strengthen the security of your user account, it is possible to activate the double authentication. This feature requires a mobile application or a browser extension like Authenticator, based on TOTP (Time-based One-Time Password). To do so, once connected to ServiceNav, access the user preferences: At the end of the page, click on "Activate" ...
Installation procedure This procedure describes how to install a ServiceNav box and connect it to your ServiceNav web platform. The ServiceNav monitoring can be done in two modes: Virtual Machine VMware Hyper-V Azure Box (physical) The behavior of the ServiceNav application is the same. Installation of a VMware VM Retrieve the latest data from the ...
View ServiceNav metrics in Grafana, using our dedicated plugin. This plugin is intended for viewing metrics collected by ServiceNav Boxes, within the retention limit of the platform used. Prerequisites Local instance of Grafana (Grafana Cloud not supported) Version 7.x ServiceNav plugin for Grafana (request to be made to our ...
Context Use this procedure to migrate an Ubuntu 16.04 ServiceNav Box to a ServiceNav Box deployed with the master 4.17.1 - Ubuntu 20.04 LTS. The principle is as follows: create a new ServiceNav Box from the new ServiceNav Box, run a migration script that copies the data from the old ServiceNav Box, then copy it to the new ServiceNav Box.
Replace a ServiceNav Box Ubuntu 16.04 with a ServiceNav Box 4.17 Ubuntu 20.04 Read More "
Background With the release of ServiceNav version 4.17, ServiceNav Boxes will now be able to migrate their OS version to Ubuntu 20.04 LTS, without requiring the deployment of a new Box. Listening to your feedback following the previous OS version upgrade (12.04 → 16.04), we had to ...
Context The ServiceNav Box is installed on your network and does not have access to the SaaS platform directly. The access to the outside world requires to go through a proxy with or without authentication. It is necessary to go through this proxy in order to retrieve the box configuration and establish the VPN link with the platform. Proxy ...
Setting up notifications to a Microsoft Teams team allows you to be quickly informed of any status changes. As a result, all users in the Teams team will be notified automatically. Set up a custom incoming webhook in Teams In Microsoft Teams, go to the desired team level, choose More options(⋯) next to the...
Prerequisites If you don't have an in-house mail server, and you use Office 365, it is possible to configure ServiceNav to use Office365 as an SMTP relay. You will need your email address, account and password. In the following, we will use user@partenaire.com and password as an example. The equipment ...
Configure Exim emailing with Microsoft Office365 Read More "
General information The 2 service models work in the same way. Global-Api-Value processes numeric feedback and compares it to thresholds, Global-Api-Status processes text feedback and compares it to expected values. Both service models support APIs in REST JSON format (which is an industry standard) and not ...
ServiceNav offers a bulk import and update functionality, dedicated to facilitate the integration of a new fleet and high volume modifications. Accessing the Imports menu The user role must have the right to access the menu item. Go to Configuration > General > Imports The ...
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