Archives: Documentation

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Set up notifications to Microsoft Teams

Configurer un webhook entrant personnalisé dans Teams Dans Microsoft Teams, mettez-vous au niveau de l’équipe souhaitée, choisissez Autres options(⋯) à côté du nom de la chaîne (en haut à droite), puis choisissez Connecteurs. Cherchez ou faites défiler la liste des Connecteurs à Webhook entrant (Incoming Webhook), puis choisissez Ajouter. Entrez un nom pour le webhook, téléchargez une image à …

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Global-Api-Value & Global-Api-Status

Informations générales Les 2 modèles de services fonctionnement de la même manière. Global-Api-Value traite un retour numérique et le compare à des seuils, Global-Api-Status traite un retour texte et le compare à des valeurs attendues Les 2 modèles de services supportent les API au format REST JSON (qui est un standard du marché) et pas …

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Mass import and update

ServiceNav propose une fonctionnalité d’import et de mise à jour en masse, dédiée à faciliter l’intégration d’un nouveau parc et les modifications sur de forts volumes. Accéder au menu des Imports Le rôle de l’utilisateur doit posséder le droit d’accéder au point de menu. Se rendre au niveau de Configuration > Général > Imports Les …

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Asking for assistance

At any point in the application, it is possible to create an application. To do this: Click on "Need help?" at the bottom right of the screen. The application entry screen opens The selected company depends on the user's rights (visibility of child companies). If this right is active, it is possible to change the ...

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Consult an equipment data sheet

An equipment card corresponds to a Park Item in the CRM backoffice. It can be consulted by an RPC user (partner) from the website platform. The information (including the PJ) of the equipment is thus visible during an intervention. Access the "Support" menu Click on The equipment list opens Filter the list or select an equipment ...

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Supervision of ServiceNav

Introduction Objective: Configure the ServiceNav monitoring solution by itself. This document is intended for administrators of the ServiceNav solution. It describes the control points to be deployed on the ServiceNav solution devices to ensure that they work properly. For security reasons, some checkpoints may be deployed on the ServiceNav solution to ensure that the equipment is working properly.

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[COVID - 19 ] - TELEWORKING, TARGET AVAILABILITY 100% !

While the epidemic lasts, ensure the availability and performance of your IT services for teleworking, with ServiceNav!

Following the government's call to mobilize to help businesses overcome the current health and economic context, we help you, free of charge, to ensure the complete monitoring of your teleworking environments: VPN, VDI, Teams, Skype Enterprise, Citrix... Objectives: collection, availability and usage indicators, dashboards to support your communication.
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