Archives: Documentations

Request assistance

At any point in the application, it is possible to create a request. To do so, click on "Need help?" at the bottom right of the screen. The screen for entering the request opens. The company selected depends on the user's rights (visibility of child companies). If this right is active, it is possible to change the ...

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Consult an equipment sheet

An equipment record corresponds to a Fleet Item in the CRM backoffice. It can be consulted by an RPC user (partner) from the website platform. The information (including the PJs) of the equipment is thus visible during intervention. Go to the "Support" menu Click on The list of equipment opens Filter the list or select an equipment ...

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Supervision of ServiceNav

Introduction Purpose: to configure the monitoring of the ServiceNav monitoring solution by itself. This document is intended for the administrators of the ServiceNav solution. It describes the checkpoints to be deployed on the ServiceNav solution devices in order to ensure that they are working properly. For security reasons, some of the checkpoints can be disabled.

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Using the Technician Dashboard

As a technician, it is possible to use the "Technician" dashboard to. To do this, access the "Overview" menu and click on "Technician Dashboard". It is divided into 4 areas: Action details This block displays the details of the action selected in the schedule. By default, the next planned action is selected. It is ...

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Using the Direction dashboard

As a manager/member of the management team, it is possible to use the "Management Dashboard" to obtain aggregated indicators on the overall ServiceNav activity. To do so, go to the "Overview" menu and click on "Management Dashboard". It is divided into different areas The requests follow-up, which integrates the SLA requests follow-up donut, which ...

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Using the Customer Dashboard

The customer dashboard is available in the "Overview" tab. It is divided into four blocks: Action detail This block displays the details of the action selected in the schedule. By default, the next planned action is selected. It is possible to enter the displayed action, via the button Planning of the interventions This block displays the details of the ...

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script install

Ensure the PRA of a ServiceNav Box

Objective of this documentation We have identified 2 scenarios in which a ServiceNav Box (SNB or supervisory box) can be replaced: A ServiceNav Box becomes unstable and displays unpredictable behaviour. It can be migrated to a new one: Migrating a ServiceNav Box A ServiceNav Box becomes completely unusable. After restarting, it is not possible to ...

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