At Coservit, we know that IT support managers love their bytes, CPU frequencies, network bandwidths, disk occupancy rates, etc. But imagine being able to impress your managers by giving them insight into the health and performance of their IT that is directly linked to their strategic metrics? But imagine being able to impress your managers by giving them an overview of IS health and performance that is directly linked to their strategic metrics?
Promote communication between IT support and management
At first glance, IT support teams have a simple goal: to keep the information system up and running, from the user to the cloud, including the network infrastructure and the various servers. A company with an operational information system and satisfied users is bound to be a success, right? Without a doubt, but it is easier to demonstrate this success to managers by communicating in their language.
Monthly reviews and post-mortems of unplanned outages will run more smoothly by providing a simple view of the availability of user services instead of presenting lists of servers with their availability rates, CPU usage and disk occupancy rates.
ServiceNav: From support to manager, a single solution for all uses
As a SaaS, multi-tenant and agentless monitoring platform, ServiceNav, a decisional and predictive supervision solution, fulfils a well-known function: alerting and notifying events likely to indicate a malfunction or the over-use of a resource (hardware component failure (disk, fan, power supply), overloaded server (CPU / disk space), problem with an application brick (failed database)).
IT support can be alerted to issues that need attention based on technology (server/application), customer priority or service impact. In addition, the reports can help IT advocate for additional budget resources to address "recurring issues" (capacity planning, service impacting events, underperforming equipment or applications).
For people in management positions (sales managers, directors), the " Weather Services ServiceNav's "Health and Availability" report provides a quick and easy view of the health and availability of key user services. Scheduled reports can also provide clear information on the health of the IS without being burdened with technical details.
