use case of supervision with servicenav

"In the context of Covid-19, Coservit helped us to set up the monitoring of all ourVPNs: those provided by the partners and those used by the SMI Mutual users, so we have a real-time view of the performance of the VPN services".

ServiceNav lets us identify abnormal behaviours on the system such as database size, excessive memory consumption.

The use of ServiceNav Monitoring has enabled us to offer new service offerings to our customers.

Tomorrow, our customers will no longer pay us to handle their incidents but to no longer have them.

We wanted to monitor our IT infrastructure (servers, database, network) in order to be proactive rather than reactive in terms of management and maintenance, as previously we were unable to anticipate outages.

 We plan to use the tool to quickly diagnose problems and thus apply the right procedure (resolution or escalation).

ServiceNav is a constantly developing product, and we have communicated our functional requirements for future versions.

We expect our suppliers to be our partners as well, and this is what we have found with Coservit.

"The project was completed on time and the support was appreciated.

At Coservit, we appreciate the publisher's ability to develop the product according to our feedback and expectations.

We found the Coservit interface to be more user-friendly and more ergonomic.

With ServiceNav, Hexis was able to optimise its infrastructure monitoring.

A fundamental criterion, is that the catalog of templates offered by Coservit is very extensive.

We had a choice between two solutions, but in the end we opted for a third one, ServiceNav: a nice combination of the best aspects of the other two.