use case servicenav

Dans le contexte du Covid-19, Coservit nous a accompagné à la mise en place de la supervision de l’ensemble des VPN : ceux fournis par les partenaires et ceux utilisés par les utilisateurs de Mutuelle SMI. Nous avons donc une vision en temps réel sur la performance des services VPN.

ServiceNav allows to identify abnormal behaviors on the system such as database sizing, abnormal memory consumption.

The use of ServiceNav Monitoring has enabled us to offer new service offerings to our customers.

Tomorrow, our customers will no longer pay us to handle their incidents but to no longer have them.

We wanted to monitor our IT infrastructure (servers, database, network) to be proactive rather than curative in terms of management and maintenance because we could not anticipate breakdowns.

 We plan to use the tool to quickly diagnose problems and thus apply the right procedure (resolution or escalation).

ServiceNav is a product in constant evolution, and we have communicated our functional expectations for future versions.

We expect our suppliers to be our partners as well. And that's what we found at Coservit.

"The project was completed on time and the support was appreciated.

At Coservit, we appreciate the publisher's ability to develop the product according to our feedback and expectations.

We found the Coservit interface to be more user-friendly and more ergonomic.

With ServiceNav, Hexis was able to optimize the supervision of its infrastructures

More than this fundamental criterion, the catalog of plugins provided by Coservit is very large.

We had a choice between two solutions. In the end, we opted for a third one, ServiceNav: a nice synthesis of the best sides of the other two.