use case of supervision with servicenav

With ServiceNav we provide efficient indicators and improve the availability of the Information System

With ServiceNav we have in one single dashboard: on the one hand, the management of services (via the ITSM interconnection) and on the other hand, an instantaneous vision of the functioning of our IS and of all our sites

Eric Gaussier, director of the multidisciplinary institute in Artificial Intelligence "Few teams in France are interested in the discovery of causal relations in time series. As a result of their work on this subject, Coservit and the Grenoble Computer Science Laboratory have acquired leading expertise in the field of causality. »

"The guidance and expertise of ServiceNav consultants allowed us to set our approach to supervision to music. The partnership between our two companies is strong and allows us to establish a fair relationship. We are resolutely oriented towards a common goal of customer satisfaction".

Our partnership is based on the development of plug-ins with the ServiceNav teams. This mutual help only gives positive results: new plug-ins that are beneficial to the ServiceNav community.

"The concept of the tree structure offered by ServiceNav allows all the probes connected to the service to be scrolled directly to locate the faulty part and therefore helps to maintain the operation of the systems. "Jean-Philippe Hamel - Head of Infrastructure

"ServiceNav is the solution that meets all of ISI2U's needs centrally and seamlessly, which is why ServiceNav is now systematically packaged and embedded in ISI2U's offerings such as ISIBOX. »

"In the context of Covid-19, Coservit helped us to set up the monitoring of all ourVPNs: those provided by the partners and those used by the SMI Mutual users, so we have a real-time view of the performance of the VPN services".

ServiceNav lets us identify abnormal behaviours on the system such as database size, excessive memory consumption.

The use of ServiceNav Monitoring has enabled us to offer new service offerings to our customers.

Tomorrow, our customers will no longer pay us to handle their incidents but to no longer have them.

We wanted to monitor our IT infrastructure (servers, database, network) in order to be proactive rather than reactive in terms of management and maintenance, as previously we were unable to anticipate outages.

 We plan to use the tool to quickly diagnose problems and thus apply the right procedure (resolution or escalation).

ServiceNav is a constantly developing product, and we have communicated our functional requirements for future versions.

We expect our suppliers to be our partners as well, and this is what we have found with Coservit.

"The project was completed on time and the support was appreciated.

At Coservit, we appreciate the publisher's ability to develop the product according to our feedback and expectations.

We found the Coservit interface to be more user-friendly and more ergonomic.

With ServiceNav, Hexis was able to optimise its infrastructure monitoring.

A fundamental criterion, is that the catalog of templates offered by Coservit is very extensive.

We had a choice between two solutions, but in the end we opted for a third one, ServiceNav: a nice combination of the best aspects of the other two.