ARSENE TAXAND with ServiceNav: Anticipation and proactivity on critical applications

The Context

Created in 2004, the Paris-based law firm ARSENE TAXAND offers services in all the main fields of activity. The firm has more than 100 tax lawyers, including 21 partners. Their aim is to help companies anticipate the various risks and optimize their tax situation in an international environment. A founding member of the international TAXAND network (50 countries, 400 partners, 2000 tax specialists), this firm is independent of any audit or legal firm.

"The concept of the tree structure offered by ServiceNav allows all the probes connected to the service to be scrolled directly to locate the faulty part and therefore helps to maintain the operation of the systems. "Jean-Philippe Hamel - Head of Infrastructure

The problem

"We didn't really have a supervisory solution, when there was an incident we couldn't easily find the cause of the problem. We had to physically check all the servers and the different systems one by one, which wasted a lot of time and did not allow us to anticipate the failure. There was therefore a need to find an effective and proactive solution to this problem. In addition, it was necessary to guarantee uninterrupted access to the EDM (Electronic Document Management) system, which groups together all the files necessary for the work of the firm's lawyers in any geographical area.

Business challenges

Over the years, the ARSENE team has developed many service weather forecasts for the different legal systems. ServiceNav has made it possible to supervise on the one hand the hardware with a classic control of disk space, SQL, etc., and on the other hand the control of DFS, URLs, and others that are necessary for the efficiency of the firm. The DMS, which contains all the files by client and by business, must be accessible by the 180 people who work at the firm from 7 a.m. to 11 p.m., Monday to Saturday. This is critical to the smooth operation of ARSENE TAXAND.

Email alerts are the most used with a notion of climbing for some weather. "The least dangerous weather will first alert our technicians and if it still hasn't returned to normal after an hour, the admins are alerted to ensure a quick recovery. The concept of the tree structure offered by ServiceNav allows all the sensors connected to the service to be scrolled directly to locate the faulty part and therefore helps to keep the systems up and running. »

"The concept of the map is also important, as important as the tree structure. We have developed the entire network part on our diagram with Coservit metrics and control points, which gives us an interactive view of the datacenter in real time. Having a graphical view of the links between the different systems allows us to see if some of them are saturated, which was the clever case when we used ServiceNav, and it helps us with the diagnosis. »

Why ServiceNav?

The Answer

We chose ServiceNav in part because of the follow-up that was done by the team from start to finish. « Thanks to Coservit's support, the POC quickly increased our skills: we had already configured the network part with a quarter of the services implemented. 

"You have been involved from the beginning when the POC was not committing to anything. Competitors don't accompany their customers as much on the POC part and in the end it doesn't make you want to use it because of the lack of help on the different installations. For the ServiceNav POC, we have installed half of our equipment and more than a hundred services out of 1042, allowing us to supervise the entire network infrastructure with great precision, giving us a good return on investment. "We like it when everything is supervised. »

On the other hand, the infrastructure is in constant evolution so we must think about updating both the park and the supervision so as not to lose track. "There is also a side of internal skills transfer at the infrastructure level which is important, as well as setting up certain weather forecasts with this side of the tree structure which allows us to immediately understand how the infrastructure works. For example, we need to see on which server the EDM relies on, on which port, to know precisely on which service it depends. "It's very handy to explain to our employees how a weather forecast works and how a whole service works.

The benefits

"One of the last weather systems we put in place was the backup part. We have a fairly detailed visualization of all the jobs that was fairly simple to set up, allowing us to go and see the status of the service quickly and directly. Otherwise, the email notifications pile up and we end up sorting through them and missing the problem. ServiceNav allows us to centralise all the production points and the Coservit team is helping us a lot with this".

Thanks to Coservit's support, the POC quickly increased our skills: we had already configured the network part with a quarter of the services implemented.

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