Measurable benefits of our products
Since the implementation of the application, there has been a reduction of 15 % the number of tickets opened by end-users, which implies a gain in satisfaction for use.
It was also found that there was a superior reliability of the SI, and a reduced incident resolution time which, however, could not be measured because the original tools were not capable of producing such metrics.
Thanks to the support provided by Coservit, a total of only 30h has been passed by the client, as part of the project, to have a tool fully operational in production, in a multi-site context.