Eurorail
The Context
EURORAIL International is a rail transport and logistics company founded in 1990, with 7 logistics platforms and 280 employees.
Its head office is based in Aalst, BE.
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"The project was completed on time and the support was appreciated.
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Business challenges
Choosing ServiceNav
"The ServiceNav solution was chosen for several reasons:
- Its simplicity and speed of deployment,
- The fact that the editor is also the integrator, and ensures the end-to-end implementation and support of the solution,
- A past and positive CIO experience with the solution, in another client context."
Why ServiceNav?
The Answer
The key features of the solution, for your uses
"The solution is appreciated as a whole.
The following are particularly highlighted:
- The speed and power of the configuration of notifications,
- The different tools of reporting (reports and dashboards),
- The IT Weather to the DSI/DAF, which allows for a high level of synthetic information."
The benefits
Measurable benefits of our products
Since the implementation of the application, there has been a reduction of 15 % the number of tickets opened by end-users, which implies a gain in satisfaction for use.
It was also found that there was a superior reliability of the SI, and a reduced incident resolution time which, however, could not be measured because the original tools were not capable of producing such metrics.
Thanks to the support provided by Coservit, a total of only 30h has been passed by the client, as part of the project, to have a tool fully operational in production, in a multi-site context.
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The fact that the publisher is also an integrator and provides support is a positive point.
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