Coservit: a partner that listens to its customers
The other important point for Olivier Couesnon in the choice of his supervision solution was the quality of the commercial and technical relationship with the service provider. Thanks to dedicated contacts at Coservit, Hexis is supported on a daily basis, whether it is to develop the solution or to meet a training need for example.
"Our sales contact at Coservit doesn't just sell, we benefit from a real accompaniment and all his listening skills. She understands our needs and expectations in terms of prices and products. This commercial relationship is highly appreciated internally".
"We have expressed specific requests: new functionalities, new plugins in advance of phase on certain issues, ... The support teams are reactive, we have seen that in some cases we could influence the development of the solution. At Coservit, the customer relationship is very important, it's very appreciable".
Today, Hexis supervises 153 pieces of equipment, including some 60 servers, spread over 8 sites in France and Europe.