"All monitoring solutions know how to practice technical supervision. ServiceNav has been able to stand out mainly thanks to its application supervision, business oriented and its vision of the future:
- The weather of the services: is the measure of the quality of their IT services. Once the measurement has been made, our Technical Account Manager (SDM) consultants analyze the reports to propose progress plans as part of the continuous improvement of services in order to increase the availability of "Business Services" and thus increase the satisfaction of IS users;
- Big Data Architecture: using a SaaS service it is reassuring for Iliane to know that the platform is scalable, using new technologies;
- AIOps: false positives are a black spot in every monitoring solution. The Coservit approach with automatic threshold adjustment helps us to reduce false positives by 60%. The time saved allows us to focus on value-added business oriented supervision;
In addition, the "forecast" or "prediction" functionality of the alerts is very promising, and we are looking forward to it so that we can take our ability to predict and anticipate incidents in our customers' IS and our hosted services one step further. "says Julie Moreau (Head of User Support and Supervision).
Estelle (Supervision Technician) adds that "Coservit's support throughout the SaaS migration has been perfectly successful and completely transparent for our Customers and also in the daily follow-up during the RUN phase. The ServiceNav consultant dedicated to Iliane's monitoring is very responsive, he is a driving force behind each Steering Committee and is always ready to listen to any difficulties that may arise.
This expertise provided by Coservit was a key success factor in the migration project and in the day-to-day production. It is also a confirmation of the partnership relationship in place for more than 8 years. »