ServiceNav: saving time and reactivity for Microstore
Thanks to the ability to monitor in real time the status of its customers' IT services, Microstore has gained in productivity, responsiveness and therefore customer satisfaction.
« We use ServiceNav on a day-to-day basis to oversee our customers' IT services and infrastructure.
"We used to be on reactive mode. Today we are constantly monitoring, with real-time alerts and adopt a proactive approach. We estimate a time saving of 2 hours per day".
The relationship between Microstore and Coservit
When we ask Frédéric Palluy if he would recommend Coservit, he answers without hesitation: "Of course! We talk among peers and share our experiences. ».