With a "network" monitoring solution only, the IT department of the CD 46 lacked optimization and was in no way prepared for any disruptive event that might occur.
Thus, when a widespread power outage and a malfunction of their UPS caused an unexpected shutdown of their server room, the teams plunged into darkness, found themselves obliged to perform an emergency, laborious restart, forced to manually return to each of their applications to test the operating states.
Following this unfortunate event, the need for a more comprehensive IT monitoring solution became apparent and a market study was conducted.
First, two initial solutions were examined, the primary objective being to confirm the real need for an IT supervision tool. A first illustration, a first concrete overview of what could exist on the market at that time.
But the project and operations departments were hesitant and some areas of disagreement were noted. A third way was then opened... To the great pleasure of ServiceNav!