Cabinet ARSENE TAXAND
The context
Founded in 2004, ARSENE TAXAND, based in Paris, offers services in all major areas of activity. The firm has more than 100 tax lawyers including 21 partners. Their goal is to help companies to anticipate the different risks and optimize their taxation in an international environment. As a founding member of the international TAXAND network (50 countries, 400 partners, 2000 tax specialists), this firm is independent of any audit or legal firm.
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"The concept of tree structure that ServiceNav offers, allows to unroll directly all the probes linked to the service allowing to locate the faulty part directly and thus helps to maintain the functioning of the systems." - Jean-Philippe Hamel - Infrastructure Manager
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Business issues
Over time, the ARSENE team has developed a lot of service weather for the different legal systems. ServiceNav has made it possible to supervise on the one hand the hardware with a classic control of disk space, SQL, etc., and on the other hand the control of the DFS, URLs, and others that are necessary for the efficiency of the firm. The DFS, which contains all the files by client and by case, must be accessible by the 180 people who work at the firm from 7am to 11pm, Monday to Saturday. This is a critical aspect for the smooth running of ARSENE TAXAND.
Email alerts are the most used with a notion of escalation for some weather. "The least dangerous weather conditions will first alert our technicians and if it is still not restored after an hour, the admins are alerted to ensure a quick recovery. The notion of tree structure that ServiceNav offers, allows to unroll directly all the probes connected to the service allowing to locate the faulty part directly and thus helps to keep the systems running."
"The map concept is also important, as important as the tree structure. We developed the whole network part on our schema with Coservit metrics and control points, which allows us to have an interactive vision of the datacenter in real time. Having a graphical view of the links between the different systems allows us to see if any are saturated, which was the case knowing that we were using ServiceNav, and it helps us with diagnosis."
Why ServiceNav?
The answer
We chose ServiceNav in part because of the follow-through that the team provided from start to finish. " Thanks to Coservit's support, the POC allowed us to quickly gain skills: we had already configured the network part with a quarter of the implemented services. .
"You have invested from the beginning while the POC did not commit to anything. Competitors don't support their customers as much on the POC part and in the end it doesn't make you want to use it because of the lack of help on the different installations. For the ServiceNav POC, we set up half of our equipment and more than a hundred services out of 1042, allowing for fine-tuned supervision of the entire network infrastructure, giving us a good return on investment. "We're enjoying having everything monitored."
On the other hand, the infrastructure is constantly evolving, so you have to think about updating both the park and the supervision so as not to lose track. "There is also a side of internal skills transfer at the level of the infrastructure which is important as well as putting in place certain meteos with this side of tree structure which allows to understand immediately how the infrastructure works. For example, we need to see which server the DMS is running on, on which port, to know exactly which service it depends on. "It's very useful for explaining to our employees how a weather forecast works and how a whole service works.
The benefits
"One of the last meteos we set up was the backup part. We have a pretty detailed view of all the jobs that was pretty easy to set up, allowing you to quickly and directly go and see the status of the service. Otherwise, the email notifications pile up and you end up sorting through them and missing the problem. ServiceNav allows us to centralize all the production points and the Coservit team helps us a lot in this regard.
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Thanks to Coservit's support, the POC allowed us to quickly gain skills: we had already configured the network part with a quarter of the implemented services.
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