The context

EURORAIL International is a rail transport and logistics company founded in 1990, with 7 logistic platforms and 280 employees.

Its head office is based in Aalst, BE.

"The project was completed on time and the support was appreciated.

Business issues

The choice of ServiceNav

"The ServiceNav solution was chosen for several reasons:

  • Its simplicity and speed of deployment,
  • The fact that the editor is also the integrator, and provides end-to-end implementation and support of the solution,
  • A past, positive CIO experience with the solution in a different customer context."

Why ServiceNav?

The answer

The key features of the solution, for your uses

"The solution is appreciated as a whole.

Particular emphasis is placed on :

  • The speed and power of the configuration of notifications,
  • The various tools of reporting (reports and dashboards),
  • The service weather to the CIO/CFO, which allows a high level of summary information."

The benefits

Measurable benefits of our products

Since the implementation of the application, there has been a reduction of 15 % the number of tickets opened by end users, which implies a increase in satisfaction to use.

It was also found that there was a increased reliability of the IS, and a reduced incident resolution time which could not be measured, however, because the original tools were not capable of producing such metrics.

Thanks to the support provided by Coservit, a total of only 30h the client, within the framework of the project, to have a tool fully operational in production, in a multi-site context.

The fact that the editor is also an integrator and provides support is a positive point.

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