Eurorail
The context
EURORAIL International is a rail transport and logistics company founded in 1990, with 7 logistic platforms and 280 employees.
Its head office is based in Aalst, BE.
"
"The project was completed on time and the support was appreciated.
"
Business issues
The choice of ServiceNav
"The ServiceNav solution was chosen for several reasons:
- Its simplicity and speed of deployment,
- The fact that the editor is also the integrator, and provides end-to-end implementation and support of the solution,
- A past, positive CIO experience with the solution in a different customer context."
Why ServiceNav?
The answer
The key features of the solution, for your uses
"The solution is appreciated as a whole.
Particular emphasis is placed on :
- The speed and power of the configuration of notifications,
- The various tools of reporting (reports and dashboards),
- The service weather to the CIO/CFO, which allows a high level of summary information."
The benefits
Measurable benefits of our products
Since the implementation of the application, there has been a reduction of 15 % the number of tickets opened by end users, which implies a increase in satisfaction to use.
It was also found that there was a increased reliability of the IS, and a reduced incident resolution time which could not be measured, however, because the original tools were not capable of producing such metrics.
Thanks to the support provided by Coservit, a total of only 30h the client, within the framework of the project, to have a tool fully operational in production, in a multi-site context.
"
The fact that the editor is also an integrator and provides support is a positive point.
"
