News

Creating a ticket on services associated with a piece of equipment

Ack 1
0
Florian Mattes
Product Manager ServiceNav

Need some help?

Version concerned: from 3.9 onwards

It is now possible, when creating a ticket/acknowledgement on alert, to select one or more services on alert, attached to this equipment.

During validation, the selected equipment and services are acknowledged.

The number of the ticket created for the equipment is indicated in the acknowledgment comment on each of them.

This feature allows faster processing of alerts, and better propagation of information, in the event of breakdowns/malfunctions affecting many services on a piece of equipment.

This may also be of interest to you

en_US
fr_FR en_US

Welcome to ServiceNav!

Need help? More information about our products? Write to us!
You have taken note of our privacy policy.

[COVID - 19 ] - TELEWORKING, TARGET AVAILABILITY 100% !

While the epidemic lasts, ensure the availability and performance of your IT services for teleworking, with ServiceNav!

Following the government's call to mobilize to help businesses overcome the current health and economic context, we help you, free of charge, to ensure the complete monitoring of your teleworking environments: VPN, VDI, Teams, Skype Enterprise, Citrix... Objectives: collection, availability and usage indicators, dashboards to support your communication.
We use cookies to ensure that you have the best possible experience on our site, and if you continue to use this site, we will assume that you are satisfied with it.

Reserve your place

You have taken note of our privacy policy.