Customer Care

When customer satisfaction rhymes with profitability

deliver
deliver
deliver

Deliver on
your IT promise

ServiceNav Customer Care is the solution to your customer support and monitoring of profitability of service contracts.

This module is composed of a back-office based on Sage CRMcoupled with a web interface within ServiceNav monitoring - Coservit supervision solution, accessible by your technicians and your customers.

The solution meets the needs of our customers in order toimprovement of the quality of services andincrease in productivity.

I am a manager

I am a manager

Management of the profitability of my service contracts. Follow-up of the history of the requests for assistance and the activity of my technicians. Monitoring of the rate of compliance with my service commitments (GTI/GTR). Monitoring of customer satisfaction on requests, via surveys. Consultation of support and supervision metrics, in a unified dashboard. Management of itinerant technicians' schedules, displaying planned interventions on a single screen.

I am a sedentary technician

I am a sedentary technician

Creation, consultation and processing of support requests. View detailed customer information. To increase my efficiency I appreciate the management rules and controls in place.

I am a travelling technician

I am a travelling technician

Consultation of the schedule, the history of requests and information on technical actions. Editing of intervention orders on site, for signature, electronically or not, by my customer. Exchange with customers and sharing of documents, within a request. Provision of an iOS/android mobile application on smartphone, allowing the input and editing in real time of requests and related actions.

I am a Customer

I am a Customer

Submitting and tracking support requests, and attaching attachments. Exchange with my service provider within a support request. Provision of a mobile application on ios/android smartphones allowing a follow-up of requests at any time.

Supervise your services simply!

Application

Server

Virtualization

Network

Storage

Connected objects

Multi-Cloud

See ServiceNav
in action

To fully appreciate the power and simplicity of ServiceNav Customer Care, nothing beats seeing it in action. Contact us for a demonstration and we will show you how your organization can quickly benefit from ServiceNav Customer Care.

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