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Service Center Dashboard

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Fabrice LAMBERT
Team Leader

Do you need help?

In partnership with one of our clients, we have created a dashboard for their service centre, which is displayed on the TV in the Open Space.

Objectives of the dashboard:

Know in real time the state of your backlog and be able to adjust the staff load if necessary.

See in real time the evolution over 3 days, the number of openings and closings of requests

Know the average time of resolution, the respect of the SLA ...

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chrome 2021 03 19 14 24 01

Do not hesitate to contact us to implement a similar solution for your Service Center.

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