Service Center Dashboard

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Team Leader

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In partnership with one of our clients, we have created a dashboard for their service centre, which is displayed on the TV in the Open Space.

Objectives of the dashboard:

Know in real time the state of your backlog and be able to adjust the staff load if necessary.

See in real time the evolution over 3 days, the number of openings and closings of requests

Know the average time of resolution, the respect of the SLA ...

chrome 2021 03 19 14 24 01
chrome 2021 03 19 14 24 01

Do not hesitate to contact us to implement a similar solution for your Service Center.

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