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Adapting templates: creating a unitary service model

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To create a unit service template :

  • Positioning at the highest level of the company and site tree structure, so that the entire tree structure benefits from it.
  • Navigate to Configuration > Services > Templates
  • Click Add
  • Fill in the fields indicated in the table below; leave the other fields unchanged
  • Click Apply
NameThe name of the unit service model. Take a unique name to facilitate the selection of the model then
Business impactThe business criticality of the model. Used to filter at the dashboard and report level.
CategoryThe reporting category of the template. Used to filter at the dashboard and report level.
BI CategoryThe category of the model used in performance analysis reports.
InventoryAllows to associate an inventory data to the service model: this data is reported in the reports that associate inventory data and supervision data.
Default availability rate of a service created from the template
Period of availabilityDefault availability period of a service created from the template
Default check period for a service created from the template
Default check interval for a service created from the template. This interval is expressed in minutes.
Select the associated command
DescriptionThe model description: this will be visible in the detail sheet of any service created from the model.

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