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Define notification policy for user services

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Defining a notification policy for a user service consists in defining...

  • ...for what events...
  • ...what time slot...
  • ...who to inform

The events that trigger the application of the notification policy on a user service are changes in the status of that user service.

The notification policy can be defined for a particular user service, or for a set of user services.

For a single user service

Position yourself in the company for which you want to define the notification policy for a user department.

  1. Navigate to Configuration > User Services.
  2. Click on the user department you want to configure: the user department master record is displayed on the screen.
  3. Select the tab Notifications on this page.

ServiceNav - User services - notification setup

 

On this page, configure the notification policy as follows:

  1. Click on " Activated "to enable notification on the user service
  2. Select the user service state changes that will cause the notification policy to be enforced
  3. Select the contacts that will be alerted by the notification sent. Only active contacts are present in the lists.
  4. Select the contact groups that will be alerted by the notification sent. Only active contact groups are present in the lists.

For a set of user services

It is possible to apply the same notification policy to a set of user services by multiple selection.

Position yourself in the company for which you want to define the notification policy for user services.

  1. Navigate to Configuration > General > Services user.
  2. Select user services of the same criticality, those displayed/hidden in the service weather, service types (Internal or Cloud). This step is optional.
  3. Click on the user services you want to configure, either by selecting them from the list, or by selecting them all together:

ServiceNav - Configuration - select all user services

Then click on the button : Change the notification policy.

ServiceNav - User services - change mass notification policy

 

Modify the notification policy according to your needs :

ServiceNav - User Services - Mass Notification Policy Change Pop-up

 

 

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