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Define notification policy for unit services

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Defining a notification policy for a unit service consists in defining...

  • ...for what events...
  • ...what time slot...
  • ...who to inform

The events triggering the application of the notification policy on a unit service are changes in the status of that unit service.

The notification policy can be defined for a particular unit service, or for a set of unit services.

Important :

The effective notification policy is arrived at via the merging Logic between the notification parameters defined at the contact level and those defined at the unit service level. This business rule allows you to define a differentiated management of notifications.

Example: a notification time range from 0:00 to 24:00 is defined at the CPU unit service level. The notification time slot 5h-12h is defined for Team A, the notification time slot 12h-20h is defined for Team B.

  • If a change of status occurs at 13:00, the B-team will be informed.
  • If a change of status occurs at 10:00, the A-team will be informed.
  • If a change of status occurs between 8pm and 5am, no team will be notified, but if the problem is still present at 5am then team A will be notified.

 

Notification policy for a single unit service

Position yourself in the company for which you want to define the notification policy for a unit service.

  1. Navigate to Configuration > General > Services > List.
  2. Search then click on the unit service you wish to configure: the unit service record is displayed on the screen.
  3. Select the tab Notifications on this page.

ServiceNav - Configuration - List of unit services

 

Then click on the name of the desired unit service:

ServiceNav - Unit Service - notification configuration

 

On this page, configure the notification policy as follows:

  1. Click Yes to enable notification on the host
  2. Select in the drop-down list the notification time range you want (default leave: 00h - 24h LMMJVSD)
  3. Select the host status changes that will cause the notification policy to be triggered
  4. Indicate if additional checks should be carried out before sending the first notification and changing the status of the host to confirmed.
  5. If you select the event " Unstable« Specify the upper and lower thresholds for defining the instability status of a host (do not select by default).
  6. Select the contacts and contact groups that will be alerted by the notification sent. Only contact groups and active contacts are present in the lists.

 

Notification policy for a unit service package

It is possible to apply the same notification policy to a set of unit services by multiple selection.

Position yourself in the company for which you want to define the notification policy for unit services.

  1. Navigate to Configuration > General > Services > List.
  2. Select unit services of the same criticality, those for which notification is enabled or disabled, unit services of the same service model, unit services containing the same string. This step is optional.

ServiceNav - Configuration - Selection of all unit services

Tip: Choose to display all unit services on one page by selecting the number of items in " ". All » :

ServiceNav - Tip - display all unit services on one page

 

Click on the button " More"and then select " Change the notification policy » :

ServiceNav - Unit services - mass notification modification action

 

Then select " Yes "and configure the desired notification policy:

ServiceNav - Unit Service - mass notification configuration

 

This may also be of interest to you

ServiceNav Configuration Contact group

Define a contact group

Setting up notifications

ServiceNav Configuration Contacts

Configuring notification contacts

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