Documentation

Inventory - GLPI integration

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Integration goals

  • Creation and synchronisation of tickets from monitoring

Supported versions

  • GLPI version 9.1
  • GLPI version 9.1.1
  • GLPI version 9.1.2
  • GLPI version 9.1.6

Integration - mapping

The first column of the table defines the field of the material in the Coservit inventory
The second column of the table defines the field of the material in GLPI

ServiceNav - Inventory GLPI
Title Computer > Name

Contract > Name (1)

Material > Type Computer > Type
Equipment > Builder Computer > Manufacturer
Hardware > Serial number Computer > Serial number
Software > Operating system Operating System > Name
Software > License Operating System > Product ID
Date of import Contract > Start date (1)
Fleet > Service Contract > End of Service Date Contract > Initial contract term (Calculation) (1)

(1) If the contract is created at the sync. I.e. if a contract is not selected.

Pre-requisites

GLPI

In the GLPI menu , Configuration > General > API An API a token must be generated and the option "Activate the connection with identifiers" must be activated.

It is also necessary to have a GLPI login and password from a super-admin profile user.


 

Allow access from the IP address of the ServiceNav Platform (SNP) server.

 

Create a sub-entity under Root Entity

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Using the inventory feature

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