Integration goals
- Creation and synchronisation of tickets from monitoring
Supported versions
- GLPI version 9.1
- GLPI version 9.1.1
- GLPI version 9.1.2
- GLPI version 9.1.6
Integration - mapping
The first column of the table defines the field of the material in the Coservit inventory
The second column of the table defines the field of the material in GLPI
| ServiceNav - Inventory | GLPI |
| Title | Computer > Name
Contract > Name (1) |
| Material > Type | Computer > Type |
| Equipment > Builder | Computer > Manufacturer |
| Hardware > Serial number | Computer > Serial number |
| Software > Operating system | Operating System > Name |
| Software > License | Operating System > Product ID |
| Date of import | Contract > Start date (1) |
| Fleet > Service Contract > End of Service Date | Contract > Initial contract term (Calculation) (1) |
(1) If the contract is created at the sync. I.e. if a contract is not selected.
Pre-requisites
GLPI
In the GLPI menu , Configuration > General > API An API a token must be generated and the option "Activate the connection with identifiers" must be activated.
It is also necessary to have a GLPI login and password from a super-admin profile user.
Allow access from the IP address of the ServiceNav Platform (SNP) server.
Create a sub-entity under Root Entity
