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Linking a ServiceNav company to a company in an External ticketing system

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The connection of a ServiceNav company to the equivalent company in the external ticketing system is a prerequisite for opening tickets from ServiceNav.

Prerequisite: Integration with your external ticketing system is in place

Modification of the Company card

Go to the menu "Organization" on the company to be linked and click on "Edit"

 

A "CRM Link" field is present. Enter the name of the company (and/or site depending on the integration) in the field to launch a search in the external ticketing system.

Choose the company and validate.

 

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