Pre-requisites
To receive notifications, the user must be connected to the mobile application on their platform (See /servicenav/en/documentation/comment-se-connect-via-lapplication-mobile/)
The session must remain active. The session duration is a global setting across your entire platform (default 90 days). It is therefore necessary to launch the application at least once every 90 days.
WARNING: Platform upgrades disconnect all sessions, making it necessary to log in again.
Events triggering a notification for a user
Actions :
| Event | Conditions |
|
Action created |
Attached to a company
Related to a request for assistance Start date within the next 24 hours Assigned to the user |
|
Start date change |
Attached to a company
Related to a request for assistance Start date within the next 24 hours Assigned to the user |
|
Site address change |
Attached to a company
Related to a request for assistance Start date within the next 24 hours Assigned to the user Address not empty |
| Participant deleted | Attached to a company
Related to a request for assistance Start date within the next 24 hours Deleting the user |
| Participant added | Attached to a company
Related to a request for assistance Start date within the next 24 hours Adding the user |
| Company change | Attached to a company
Related to a request for assistance Start date within the next 24 hours Assigned to the user |
| Action deleted | Attached to a company
Related to a request for assistance Start date within the next 24 hours Assigned to the user |
Monitoring :
| Host - transition to the down state |
| Host - transition to the up state |
| Host - transition to unknown state |
| Host - change of maintenance state |
| Host - transition to unstable state |
| Host - User acknowledgement |
| Service - transition to Critical |
| Service - transition to Warning |
| Service - transition to OK (Return to normal) |
| Service - transition to unknown |
| Service - change of maintenance state |
| Service - transition to unstable state |
| Service - Acknowledgement by another user |
| User service - transition to Critical state |
| User service - transition to Warning state |
| User service - transition to OK (return to normal) |
| User service - transition to unknown state |
How notifications work
Open application :
Displaying a notification on the screen :
Clicking on the notification opens the page of the object related to the notification (Host, Action, ...).
The notification will disappear after a few seconds, it is possible to retrieve it via the Notifications tab.
Application running in background :
(Screens may differ depending on OS and Smartphones)
Open the notification.
The notification is displayed. clicking on the notification opens the page of the object related to the notification (Host, Action, ...).
