Notification involves informing a contact or a contact group of a status change on a host, service or user service.
A contact can be a ServiceNav user. It can also be configured in ServiceNav without having access to the application.
A contact can be notified during its assigned notification time period, of all or some status changes, as soon as the status changes or after several status change confirmation checks have been made.
A contact defined at company level may be notified for hosts, services and user services associated with that company. That contact may also be notified for hosts, services and user services associated with sub-sites of that company
Contact groups contain contacts. Contact groups are defined at company level. They cannot be defined at site level. They can, however, contain contacts defined at company and site level.
To establish the overall notification policy for a corporate client, proceed as follows:
- Define notification time periods
- Define notification contacts
- Define a contact group
- Define the notification policy for hosts
- Define the notification policy for services
- Define the notification policy for user services