Documentation

Use of action templates

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Aim

To understand the function and use of action templates.

Action templates

Definition

An action template is a predefined command that can be used when configuring a host, a service or a user service.

The command will only be executed when there is a confirmed OK to CRITICAL change of status.

They are useful in automatically resolving issues such as restarting a service (Windows or Linux) or executing a linux command.

The available templates can be modified according to customer needs.

Predefined action commands

Action templates support the following commands:

Applies to	Description	Action command
User Service	Writing a variable in the external application PCvue	write_arcinfo_pcvue_variable
Hosts	Write to the syslog file of the Linux device associated with the action.	write_syslog_host
	Execution of a DOS or Powershell command on any Windows device via winexe or winrm.	launch_command_windows_host
	Calling a URL using GET or POST, passing variables in the URL or as expected content.	call_url_host
Service	Execute a command via SSH on any port, on the host associated with the service	launch_command_linux_debian
	Execution of a DOS or Powershell command on any Windows device via winexe or winrm.	launch_command_windows_service
	Restart a service on Debian Linux OS, via SSH, on the host associated with the service.	restart_service_linux_debian
	Restart a service on Windows OS, via SSH, on the host associated with the service.	restart_service_windows
	Write to the syslog file of the Linux device associated with the action. Possibility of not executing this action if the device is in CRITICAL or UNKNOWN state. Possibility of not executing this action if the host or service is in maintenance mode.	write_syslog_service
	Calling a URL using GET or POST, passing variables in the URL or as expected content.	call_url_service

Product Variables

The product variables (Nagios macro) that can be used in the action template settings are as follows:

For Hosts:

$_HOSTCOMPANYNAME$
$_HOSTDOCUMENTATION$
$_HOSTHOST_CATEGORY_NAME$
$_HOSTIDHOST$
$_HOSTINSTRUCTIONS$
$HOSTADDRESS$
$HOSTALIAS$
$HOSTDOWNTIME$
$HOSTOUTPUT$
$HOSTSTATE$
$HOSTSTATETYPE$

For Services:

$_HOSTCOMPANYNAME$
$_HOSTHOST_CATEGORY_NAME$
$_SERVICEDISPLAYNAME$
$_SERVICEDOCUMENTATION$
$_SERVICEHOSTALIAS$
$_SERVICEIDSERVICE$
$_SERVICEINSTRUCTIONS$
$HOSTADDRESS$
$HOSTDOWNTIME$
$HOSTSTATE$
$SOWNTIME SERVICE $
$SERVICEOUTPUT$
$SERVICESTATE$
$SERVICESTATETYPE$

Configuration

Creation of an action template

To add an action template, go to the section Configuration and then to the menu General > Action template.

Click on "Add": a configuration window opens.

Fill in the general information then click on " Apply ".

You can add action templates for a host, a service or a user service.

Modifying an action template

You can modify an action template. To do so, click on the name of the template to be modified.

Deleting an action template

Select the action template to be deleted and then click on the "Delete" button.

Confirm the deletion of the action template.

Using action templates

Assigning the template to a host, service or user service

To assign an action template to a service, go to Monitoring and then to the menu Monitoring.

Example : I want to automatically restart the Windows Update service if it stops on my server COPCGRE61.

Select the service to modify. The configuration window opens. Go to Action and choose the template.

Enter the service to be restarted and click on Apply.

Note Configuration is the same for a host or user service

Changing the action template

To change an action template, proceed as for adding. Select the command to be used from the list of action templates.

Deleting an action model

To delete an action model from a service, go to the section Monitoring and then to the menu Monitoring.

Select the service you want to change. The configuration window opens. Go to Action then select the empty field from the list Template.