Documentation

Use of document URLs

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Need some help?

Aim

Explain how to use document URLs.

 

Pre-requisites

Have information on destination web server.

 

Locker

The document URLs can be applied to hosts and services. They are defined in the "Configuration" section.

The purpose of these URLs is to allow access to web documentation, describing the steps to be followed in case of an issue with the element.

 

Configuration: add a documentation link

To configure the document URLs, go to the menu :

"Configuration" > "Hosts" or "Services" > "List".

You can then add the URLs one by one from the detail sheet of the selected item. eg:

Setpoint - Configuration

 

You can also add the same URL to several items at the same time.

  • Select the items :

Setpoint - Multiple selection

  • Choose the action: "Modify general information" :

Setpoint - Modify general information

  • Enter the URL and apply :

Setpoint - URL entry

 

Operation: Access a document

Once the URLs have been configured, they are accessible in two ways:

  • Monitoring > Monitoring > details tab of an item

Setpoint - Element sheet

  • Email notification

***** Monitoring notification *****

Type: Problem

State: CRITICAL

Service: HTTPS access - From outside

Host: DNS - External

IP address: 8.8.8.8

Category: Server

Date/Time: 10-02-2015 14:50:18

Locker: http://www.domain.com

Detailed information:

HTTP CRITICAL: HTTP/1.1 503 Service Temporarily Unavailable - pattern not found - 493 bytes in 0.039 second response time

 

Then simply click on the link to access the instruction in a new tab.

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