Documentation

Use of document URLs

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Introduction

How to use the set-point URLs.

 

Pre-requisites

Have instructions on a web platform.

 

Locker

The deposit URLs can be applied to equipment and unit services. They are defined in the "Configuration" section.

The purpose of these URLs is to point to documentation in web format, indicating the treatment to be followed in case of error for the element in question.

 

Configuration: add a setpoint

To configure the setpoint URLs, go to the menu level :

"Configuration" > "Equipment" or "Services" > "List".

You can then add the URLs one by one from the detail sheet of the selected item. Ex:

Setpoint - Configuration

 

You can also add the same setpoint to several items.

  • Select the items :

Setpoint - Multiple selection

  • Choose the action: "Modify general information" :

Setpoint - Modify general information

  • Enter the URL and validate :

Setpoint - URL entry

 

Operation: Open a setpoint

Once the setpoints have been configured, they are accessible in two places:

  • Supervision > Technical Operations > detail sheet of an element

Setpoint - Element sheet

  • Email notification

***** Notification of supervision *****

Type: Problem

State: CRITICAL

Service: HTTPS access - From outside

Equipment: DNS - External

IP address: 8.8.8.8

Category: Server

Date/Time: 10-02-2015 14:50:18

Locker: http://www.domain.com

Detailed information:

HTTP CRITICAL: HTTP/1.1 503 Service Temporarily Unavailable - pattern not found - 493 bytes in 0.039 second response time

 

Then simply click on the link to access the instruction in a new tab.

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