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Using the inventory feature

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Introduction

The purpose of the inventory module is to collect hardware and software information on Microsoft Windows operating system equipment.

This procedure explains how to set up the inventory on a fleet of machines.

This module is accessible from the user interface by clicking on the module Inventory.

General principles

Warning 2 The inventory requires the implementation of at least one collection point in the network of machines to be inventoried.

This collection point is either located on the ServiceNav Boxeither on a Windows device supervised with ServiceNav Agent.

From the inventoried machines to the collection point

A share is published on Windows Active Directory.

Each of the inventoried machines runs a program available on this share at regular intervals (in the form of a scheduled task) or during particular events (starting the machine, connecting a user).

No executable is therefore installed on the inventoried machine.

The inventory program lasts on average between 20 and 30s and consumes ~20% of CPU power. This execution is transparent compared to the classical user. Once finished, the inventory results are directly uploaded to the collection point via sharing. The share also allows to store log files and a list of identifiers.

A unique identifier per machine is used to allow the evolution of the machine to be followed. This identifier is generated during the first inventory and is stored on the machine as well as in the list of share identifiers.

In case of software reinstallation on the machine, it is necessary to retrieve these identifiers and reinstall them in the same directory as originally, otherwise the inventory information will be duplicated.

From the collection point to the ServiceNav web-based monitoring platform

The collection point is located on the ServiceNav Box

A program runs on the monitoring box every five minutes and uploads the inventory results to the web-based monitoring platform. The results are inserted in a database.

The collection point is located on a supervised equipment with ServiceNav Agent

ServiceNav Agent sends inventory data over the Internet to a shared ServiceNav Box. In most cases, the ServiceNav Box responsible for collecting supervision data also assumes this role. A program runs on the box every minute and uploads the inventory results to the web-based monitoring platform. The results are inserted into a database.

Implementation - collector

Depending on the mode chosen, the implementation actions are different. They are described here and concern the implementation on the ServiceNav Box and the ServiceNav website. They are to be carried out prior to the implementation of the inventory program on the park. The rest of this document describes the implementation on the customer park and the use of the website.

Implementation - Park

The physical inventory program must be run from the machine to be inventoried in order to carry out the inventory count.

This program is located on a share published on the Windows Active Directory by the ServiceNav Box:\<@ IP or name>inventory.

To run the script :

\<@ IP or name>inventory_windows.exe

 -p=\<@ IP or name>
 -c=
 -t=YYY-MM-DD,HH:MM:SS

With:

-p: machine name (ServiceNav Box)

-c: path to the directory of the machine identifier on the inventoried machine

-t: minimum time between two inventories on the machine (by default 1 day if the option is not specified)

Example: -t= "00-00-00,23:00:00".

For example:

\vsb-supervisioninventory_windows.exe -p=\vsb-supervision -c=c:inventory -t="00-00-00,23:00:00″

In order to validate the implementation of the inventory, it is advisable to execute this command manually under Powershell. This script can then be triggered by means of a scheduled task, or included in the machine startup or user login script, possibly by means of a GPO (Group Policy Object) Active Directory.

Standardize software inventory information

The purpose of standardizing publisher and software names is to specify the standardized name corresponding to each of the publisher and software names inventoried, in order to clarify the display of software and the counting of software licences.

Standardization is general to each ServiceNav platform. On the ServiceNav platform available in Saas (Software As A Service) mode, standardisation is specific to each partner space.

Publishers

To access the function for normalizing editor names, position yourself in the company code tree at the root company code level (identifying the business partner) and navigate to Inventory > Configuration > Publishers.

Inventory - Configuration - Editors

The list of editors is presented in three columns:

  • The name from the inventory
  • The standard name
  • A column indicating whether or not software from this publisher should be displayed

To change the standardization of one or more publishers, use the search function :

  1. Enter the name of the publisher as taken from the inventory, e.g. : hewand then click on Search
  2. Select the set of editors to be modified
  3. Select action Standardize

Inventory - Configuration - Editors - Normalize

Enter the standard name and indicate whether software from this publisher should be displayed in the software inventory list of the park. Click on Apply.

Inventory - Configuration - Editors - Normalize 2

The name of the editor is now standardized :

Inventory - Configuration - Editors - Normalize 3

Software

To access the software name normalization function, navigate to > Inventory > Configuration > Software.

The list of software is presented in three columns:

  • The name from the inventory
  • The standard name
  • A column indicating whether the software should be displayed or not

To change the standardization of one or more software programs, use the search function :

  1. Enter the name of the software as taken from the inventory, e.g. : windows driverand then click on Search
  2. Select the set of software to be modified
  3. Select action Standardize

Inventory - Configuration - Software - Standardize

Enter the standard name and indicate if this software is to be displayed in the software inventory list of the fleet. Click on Apply.

Inventory - Configuration - Software - Normalize 2

The name of the software is now standardized :

Inventory - Configuration - Software - Normalize 3

In the list of software in the park, the name is now standardized.

Accessing inventory information

List of inventoried equipment

To access inventory information, perform the following actions:

  • Connecting to the ServiceNav Web Interface
  • Click Inventory

Position yourself in the company code for which you want to access the inventory.

The list of machines inventoried for this company is displayed:

Inventory - Analysis

The equipment overview is displayed by default:

  • The name of the equipment
  • The last user logged on to the equipment
  • The date of connection of the last user logged on to the equipment
  • The IP address of the equipment
  • Type of equipment
  • Overall CPU power capacity (in GHz)
  • The overall capacity of the RAM (in GB)
  • Occupancy as a percentage of the system partition
  • The equipment operating system
  • Age of equipment (in months)
  • Warranty start date
  • Warranty end date
  • The date of the last inventory

To access the equipment details, click on the equipment line.

To change the default view, click on Columns, then select the desired columns.

Inventory - Analysis - Columns

To reset the view to the default view, click on Reset.

Inventory - Analysis - Reset

To delete one or more inventoried items, select them using the checkbox next to the equipment and choose Delete.

Inventory - Analysis - Delete

To export the view of multiple devices on a page in CSV format, select them using the check box next to the device and then select Export.

Inventory - Analysis - Export

To refresh the current inventory view, click on Refresh.

Inventory - Analysis - Refresh

To carry out a simple search on all the equipment inventoried, enter a search criterion and then click on Search: the search is carried out on all the fields of the equipment, whether they are visible in the current view or not.

Inventory - Analysis - Research

To clear the current search, click on Reset Filters.

Inventory - Analysis - Reset Search

To search on multiple criteria, select Advanced... and then enter each criterion in the search field in each column.

Inventory - Analysis - Advanced Search

List of software installed on all equipment

  • Connecting to the ServiceNav Web Interface
  • Position yourself in the company code for which you want to access the inventory.
  • Click Inventory
  • Click on the tab, Software listed

The list of software inventoried on all the machines inventoried for this company is displayed :

Inventory - Analysis - Software

The software list displays by default :

  • The name of the standard software
  • The name of the publisher of the standard software
  • The standard software version in the form X.Y
  • The number of software installations in the park
  1. From this list, to visualize on which machines a particular software is installed, click on the line of the software, column Nb.

Inventory - analysis - Software - Nb

  1. In this record, the detailed version is visible. By clicking on the name of the equipment, the equipment detail sheet is displayed in the list of installed software:

Inventory - Analysis - Software - Detail

Inventory - Analysis - Software - Detail - Listing

To change the default view, click on Columnsand then select the desired columns.

Inventory - Analysis - Software - Columns

To reset the view to the default view, click on Reset.

Inventory - Analysis - Reset

To export the view of multiple software programs on a page in CSV format, select them using the check box next to the equipment and then select Export.

Inventory - Analysis - Software - Export

To refresh the current inventory view, click on Refresh.

To carry out a simple search on all the equipment inventoried, enter a search criterion and then click on Search: the search is carried out on all the fields of the equipment, whether they are visible in the current view or not.

Inventory - Analysis - Software - Research

To clear the current search, click on Reset Filters.

Inventory - Analysis - Software - Reset

To search on multiple criteria, select Advanced... and then enter each criterion in the search field in each column.

Inventory - Analysis - Software - Advanced Search

Equipment Detail Sheet

To view the equipment detail sheet, click on the equipment line in the equipment inventory list:

Inventory - Analysis - Details sheet

Each tab provides access to specific information about the equipment.

General tab

Inventory - Analysis - Details sheet

Park tab

This tab appears when the equipment is linked with a fleet management system. It displays information from the fleet management system about the user of the equipment, and the parameters of the service contract.

Inventory - Analysis - Details sheet - Park

Hardware tab

Inventory - Analysis - Details sheet - Material

Storage tab

Inventory - Analysis - Details sheet - Storage

Network tab

Inventory - Analysis - Details Sheet - Network

Software Tab

This tab details the list of installed software and software launched at startup.

This list does not take into account the normalization configuration carried out at the level of the publisher and the software concerning the " Display " field: it displays all the software of all the publishers collected on this workstation.

This list takes into account the standardization configuration performed at the publisher and software level: it displays the standardized names of publishers and software.

Inventory - Analysis - Details Sheet - Software

Peripherals tab

This tab details the list of peripherals associated with the equipment.

Inventory - Analysis - Details Sheet - Peripherals

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