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User management

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Introduction

A user is one who accesses the ServiceNav monitoring platform. A user is assigned a role that gives them rights to functions of the monitoring platform. A user is also associated with a company.

Creation

To create a new user you need a user account with sufficient rights (refer to the description of the roles).

To create a user account :

  • Go to the section Administration
  • Navigate in the menu Application > User accounts
  • Click Add

Complete the form and apply it:

User management - Adding

 

Role Change

To change a users role, click on the user's name in the list of users :

User management - Modification2

In the user details, select the appropriate role from the list of available roles.

User management - Modification3

 

Password change

The password is changed using the forgotten password procedure.

 

 Deletion

To delete a user, you must have a user account with sufficient rights (refer to the description of the roles).

To delete a user account :

  • Go to the section Administration
  • Navigate in the menu Application > User accounts
  • Select the user from the user list
  • Choose action Delete

User management - Deletion

 

 

 

Specifics related to a user of the support module

 

/servicenav/en/documentation/creation-of-customer-account-module-support/

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