To create a unitary service model :
- Position at the highest level of the company and site tree, so that the entire tree benefits
- Navigate to Configuration > Services > Models
- Click on Add
- Fill in the fields indicated in the table below; leave the other fields unchanged
- Click on Click Apply
| Last name | The name of the unit service model. Take a unique name to facilitate the selection of the model afterwards |
| Criticality | The business criticality of the model. Used to filter at the dashboard and report level. |
| Category | The reporting category of the template. Used to filter at the dashboard and report level. |
| BI Category | The category of the model used in the performance analysis reports. |
| Inventory | Allows to associate an inventory data to the service model: this data is brought up in the reports which associate inventory data and supervision data |
| Default availability rate of a service created from the model | |
| Availability period | Default availability period of a service created from the template |
| Default control period of a service created from the template | |
| Default check interval of a service created from the template. This interval is expressed in minutes. | |
| Select the associated command | |
| Description | The description of the template: this will be visible in the details sheet of any service created from the template |
