Documentation

Manually add a service in ServiceNav

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1. Add a service

To add a service without using host templates, Navigate to Configurationand then to Services > List .

ServiceNav-Configuration-Service-Addition

Click on " + Add ...a configuration window opens.

 

Fill in the general information

ServiceNav-Configuration-Service-Addition-GenericInfo

  • Choose the service template appropriate to the monitoring you wish to perform
  • Enter the Name of the service you wish to add to monitoring
  • Set a Business Impact criticality to the IT environment
  • Annotate in Description the role of this service within the IT environment

 

Click on the tab " Availability and checks .

ServiceNav-Configuration-Service-Addition-DispoControl1

  • Enter the desired availability rate (according to a time period)
  • Choose the time period for the Availability period against which the availability rate will be calculated.
  • Choose the time period for the Check Timeslot during which the service monitoring will take place. Warning: it must be the same as, or cover the entire time period covered by the calculation of the availability rate.
  • Enter the parameters required for the monitoring check to operate as required. (In this example: Port, Warning threshold, Critical threshold)
  • Choose a Normal check interval reflecting the time between two successive checks (expressed in minutes), or use default values

Click on the tab " Relations .

ServiceNav-Configuration-Service-Addition-Relationship

  • Use the search capabilities to find the hosts to which you wish to deploy this service. This makes for a faster deployment.
  • Once all the hosts are selected click Apply

NB: Do not forget to load the configuration to the ServiceNav Box

 

 

 

 

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