Installation process
This procedure describes how to install a ServiceNav box and connect it to your ServiceNav web platform.
ServiceNav supervision can be done in two modes:
- Virtual Machine
- VMware
- Hyper-V
- Azure
- Box (physical)
The behaviour at the ServiceNav application level is the same.
Installation of a VMware-type VM
Retrieve the last OVF files and import them on the desired hypervisor or the V-Center. Once the VM is imported, you have to allocate resources to it according to the number of elements to supervise.
You can get the OVF files at the following address sftp://software.servicenav.io Login : <Ask our support> Password : <ask our support>
You can get the OVF files at the following address Starting with version 6.5 it is no longer possible to deploy a Template from an OVF with a fat client. You have to use the Web interface. You have to select the 3 files .mf, .ovf and .vmdk If the VM deploys anyway but you are blocked on intiramsf at startup it's because the deployed files are corrupted. IE is not capable of deploying large files (>4 GB), we strongly recommend using Firefox or Google Chrome for OVF deployment.
Starting with version 6.5 it is no longer possible to deploy a Template from an OVF with a fat client. You have to use the Web interface.
You have to select the 3 files .mf, .ovf and .vmdk
If the VM deploys anyway but you are blocked on intiramsf at startup it's because the deployed files are corrupted. IE is not capable of deploying large files (>4 GB), we strongly recommend using Firefox or Google Chrome for OVF deployment.Install VMWare tools.
Mount VMWare Tools.
mount /dev/cdrom /mnt cp /mnt/VMwareTools-*.tar.gz /root/ tar xvf VMwareTools* ./vmware-tools-distrib/vmware-install.pl
Proceed with the default installation.
Restart (run the command reboot).
Installation of a Hyper-V VM
To install a virtual Hyper-V ServiceNav Box you need to go to the Hyper-V Manager and create a new "virtual computer":
Then a VM creation wizard opens:
Click on Next.
Define the name and the location.
Set the amount of RAM that you want to allocate for this VM.
Choose the right networkthen click directly on Next.
Here we will use an existing virtual disk, click on Browse... .
Select the ".vhd" file you downloaded from the sFTP download site. Then click on open, then next.
Check the summary and click on Finish
Configure processor comptability mode in HyperV for SNB
Important note for HYPERV 2012 -2016: choose Generation 1
Configure processor comptability mode in HyperV for SNB
Installation of a ServiceNav Box (physical)
Ordering the ServiceNav Box from Coservit.
It is possible to have it done by Coservit, otherwise you must follow the documentation below, and bring the following elements:
- Screen
- USB keyboard
- Network
Platform configuration
Creation of a company
The addition of an entity to a company is done via the web interface. It is therefore necessary to connect to the web interface.
Once connected, you must go to the " Organization" .
A list view with the selected company is displayed, select the parent of the future entity:
- To add a customer you must be on the entity of his partner.
- To add a "site" you must be on either a customer or partner entity.
You must create a new client or a new site by clicking on : " + Add"
Fashion: Choose if the customer is in outsourcing contract or autonomous on the supervision (resale mode).
Company name: Name of the new company.
Public IP : Indicate the public IP address of the client. (Only useful when using the agent mode)
Sending email address : Name of the email address to which supervision notifications about user services will be sent.
VIP : Allows you to choose the type of client
Once the information is entered, click on the button Click Apply.
Creating a ServiceNav Box in the application
To put a new ServiceNav Box into production, you need to create its certificates.
To do this, go to the Configuration menu, then Box, then the Add button
Please note: you must be on the company for which you want to add the "ServiceNav Box".
Fill in the Name field with the name of the Box, leave the other fields filled with the default values, then validate.
The box will be created automatically (the process may take a few minutes, once the box is created the loading icon is replaced by the icon).
Configuration of the ServiceNav Box
Prerequisites
In this section you will need the following items:
- The name of the ServiceNav Box
- The url of the ServiceNav web platform
For an installation with a fixed IP address (recommended) you will also need :
- IP address of the ServiceNav Box
- The subnet mask to use
- The default gateway
- The local DNS suffix
- The IP address(es) of the DNS servers
The ServiceNav Box must be able to reach the ServiceNav platform via http and https.
To find out which ports to open on exit : To be requested from support
Connecting to the ServiceNav Box
Once the boiter has started on the operating system it asks for login information. Before modification this information is the following:
Login : To be requested from support
Mdp: To be requested from support
At this point, the ServiceNav Box is configured in DHCP.
Installation
Launching the installer
To launch the ServiceNav Box installer, execute these three commands:
sudo su - cd /root/vsb_installation
./vsb_installation.pl
Then follow the instructions on the screen:
############################### ##### VSB INSTALLATION ##### ############################### Copyright CoServIT 2012-2021. All rights reserved.
## Welcome in the SNB Installation script - SNB/VSM side. ## This tool will allow you to : ## - Configure your network ## - Contact the SNB Installation API to get your synchronization parameters ## - Configure the mail ## Note : You can exit this program with Ctrl+C
Press any key to continue
Press a key to continue
Network settings
- DHCP configuration
To set the ServiceNav Box to DCHP press the Enter and proceed to the next section (Downloading the configuration)
##### NETWORK CONFIGURATION #####
Do you want to configure the Network (y/n) [default: n] :
- Configuration with a fixed IP address
If you want to use a fixed IP address type "y", then press Enter to validate your choice:
##### NETWORK CONFIGURATION #####
Do you want to configure the Network (y/n) [default: n] : y
Type "s", then press the Enter to validate your choice:
Static (s) or dhcp (d) [default = d] : s
Enter the IP address you wish to use, then press the Enter to validate your choice:
IP address : 192.168.192.27
Ip saved : 192.168.192.27
If the subnet mask is not to be changed, press the Enter.
Otherwise, enter the subnet mask and confirm by pressing the Enter
Netmask [default = 255.255.255.0]:
If the broadcast address is not to be changed, press the Enter.
Otherwise, enter the broadcast address and confirm by pressing the Enter.
Gateway [default = 192.168.192.254]:
Enter the IP address of the domain name server(s). Once the DNS server addresses have been entered, press "n" to proceed to the next step.
Please note that it is mandatory to enter at least one DNS server.
DNS Name-servers IP ('n' for next step): 192.168.192.254
DNS saved: 192.168.192.254
DNS Name-servers IP ('n' for next step): n
Fill in the local DNS suffix, then validate by pressing the Enter
Local Network Name [default = lan] : domain.local
Enter the name given to the ServiceNav Box.
Hostname (example : SNB_1) :SNB-NOMCLIENT
You must then apply the network changes. To confirm your choice, press the Enter
If you change the IP address, you will have to reconnect to the SNB
Do you want to commit this network configuration ? (y/n) [default : n] : y
--> Committing
--> Done
Downloading the configuration
Web application side
The ServiceNav Box configuration is available for download via an API running on the solution's web server.
This configuration contains, among other things, the previously generated certificates.
In order to download this configuration, you have to connect to the platform to authorize the download.
We therefore place ourselves in the application at the level of the section " Configuration then General "then the sub-menu " Box .
A token is then generated to authorize the download by clicking on the arrow 
.
A pop-up window opens:
An installation token is generated with a lifetime of ten minutes. Keep this pop-up open while you recover the box configuration as you will need this information.
NB: if your token has expired, close the pop-up and generate it again.
- ServiceNav Box
Choose the "y" option to download the configuration.
##### CONTACTING INSTALLATION PROVIDER #####
Do you want to retrieve configuration by HTTP/HTTPS api (y/n) [default: n] : y
Then enter the url of the ServiceNav web platform:
- In OnPremise mode WebApp URL: URL of the platform in the format https://my.supervision.com - In SaaS mode : WebApp URL: https://snb-init.servicenav.io (if your web interface is https://servicenav.io) OR WebApp URL : https://vpn-azure.servicenav.io (if your web interface is https://azure.servicenav.io) For any other web interface address, contact support to know the URL address to enter
Retrieve in the pop-up the username and fill it in:
ID:
Retrieve the installation token from the pop-up and fill it in:
Token installation :
The download is done :
--> Request sent to the installation provider
Installation package has been correctly downloaded from the installation provider.
Configuration files have been correctly extracted from the installation package.
* Stopping virtual private network daemon. [ OK ]
* Starting virtual private network daemon.
* customer (OK)
[ OK ]
Stopping remoteOperationBox : remoteOperationBox
Waiting for remoteOperationBox to exit . done.
Error: /usr/local/nagios/var/remoteOperationBox.pid already Exists.
But no remoteOperationBox process runnig
Removing remoteOperationBox pid file
Starting remoteOperationBox : remoteOperationBox
The ServiceNav Box is now securely connected to the server.
Configure the sending of email notifications
The last step is the configuration of the email sending with the Exim4 email service located on the ServiceNav Box. If needed, you can consult documentation on this subject.
To set up email notifications, type "y" and press the "Enter" key:
##### MAIL CONFIGURATION (EXIM4) ######
Do you want to configure the Mail (y/n) [default: n] : y
--> Launching exim4 config. Do not interrupt !
The Exim4 configuration tool is launched. The configuration can be done directly by SMTP, or via a relay server.
In case of Live configuration
Here's what you need to do to answer the questions:
Configuration type: Direct distribution by SMTP (Website)
Email name of the system: .
List of IP addresses to Exim will be waiting for incoming SMTP connections: 127.0.0.1
Other destinations whose email must be accepted: (white)
Areas to be relayed: . (example masociete.com )
Relay machines: 127.0.0.1
Should we minimize DNS queries (on-demand connections)? No
Method of delivering local mail: Format in /var/mail
Is it necessary to separate the configuration in several files? No
In case of Configuration via a relay server
Here's what you need to do to answer the questions:
Configuration type: Sending via relay (smarthost) - no local mail
System email name: . (example masociete.com )
List of IP addresses to Exim will be waiting for incoming SMTP connections: 127.0.0.1
Other destinations whose email must be accepted: (white)
Visible domain name for local users : . (example masociete.com )
Network name or IP address of the smarthost system : x.x.x (IP address of the mail relay server)
Relay machines: 127.0.0.1
Should we minimize DNS queries (on-demand connections)? No
Should the configuration be separated into several files? No
Once the configuration is complete the service will restart:
* Stopping MTA for restart [ OK ]
* Restarting MTA [ OK ]
--> Exim4 config finished
To test the sending of emails, type the following command and adapt it to your needs:
echo test | mail -s 'test' mon.email@mondomaine.com or mail -s "Hello World" mail@domaine.com Cc: Text
End of the configuration
To exit the installer press a key:
Press any key to exit
Synchronization with a time server
Enter the valid time source(s) for the ServiceNav Box in the /etc/ntp.conf.
Restart the ntp service: service ntp restart.
The order ntpq -p (run as root) allows you to query the ntp on its current state.
Securing access to the ServiceNav Box
In order to secure the box, a password must be generated. We advise you to use a password generator with the following generation rules:
- 12 characters
- Upper/lower case/numbers/punctuation/uniqueness of characters
Once the password is generated, type the following command to change it, for the user with whom SSH access is made:
passwd
Save the password in your production repository.
Configuration of the ServiceNav Box monitoring
The objective is to set up the necessary environment to supervise the proper functioning of the ServiceNav Box that we have just deployed.
Supervision of the ServiceNav Box system
Test if the ServiceNav Box is working properly on its system:
- Launch a census from the web interface on the IP address 127.0.0.1 and the SNMP community: coservit from the web platform. To do this, go to "Configuration", "Equipment" and then "Census".
Then launch a census by clicking on the "Census" button:
Expected outcome: the census ends correctly if an equipment is found.
- Add equipment 127.0.0.1 with the name "", the snmp community: " coservit "and apply the equipment category: " Monitoring Box " then the model: "ServiceNav Box - self-supervision.
Check that the SNMP monitoring account is : coservit in the tab Accounts.
- Reload the configuration of the new ServiceNav Box
- Check the data upload to the ServiceNav website
Supervision of the proper functioning of the ServiceNav Box
This is where you can see if the ServiceNav Box can be reached from the platform and if it is sending back information.
- Add a device with the name: " Supervision of .
- Enter the VPN IP in IP address/DNS
- Choose the shared monitoring server (VSM) hosted on your premises. Please note that the ServiceNav Box must not monitor itself because you will not be notified in case of an incident. In this example, you would have to choose a different box from Supervision for the "Monitored from" field
- Select the equipment category "Monitoring Box ". Apply the equipment model: " ServiceNav Box - Supervision by supervisor .
Annexes
Manual network configuration
a) Fixed IP address (preferred configuration)
To assign it a fixed IP address :
Type the following command:
nano /etc/netplan/90-snb.yaml
Edit file :
---
network:
version: 2
renderer: networkd
ethernets:
ens160:
addresses:
- x.x.x.x/x
gateway4: x.x.x.x
nameservers:
addresses: [x.x.x.x x x.x.x]
dhcp4: false
Create/edit :
nano /etc/netplan/90-snb.yaml
Edit the /etc/resolv.conf file with the DNS IP addresses provided in the inventory file:
Search
nameserver x.x.x.x nameserver x.x.x.x nameserver x.x.x.x
b) Dynamic IP address
Edit the following file:
nano /etc/netplan/90-snb-ens160.yaml
To assign an address in DHCP, add at the end of the file :
---
network:
version: 2
renderer: networkd
ethernets:
ens160:
dhcp4: true
optional: true
