Notification consists of informing a contact or a group of contacts of a change in status of a piece of equipment, a unitary service or a user service.
A contact can be a ServiceNav user. It can also be defined in ServiceNav without having access to the application.
A contact can be notified on its notification time slot, on all or some of the status changes, as soon as the status changes or after several checks on the status change have been made.
A Contact User defined at a company level will be able to be notified for equipment, unitary services and user services associated with that company. A contact may also be notified for equipment, unitary services and user services associated with the company's sites.
Contact groups contain contacts. Contact groups are defined at company level. They cannot be defined at site level. They can, however, contain contacts that are defined at the level of a company site.
To establish the overall notification policy for a client company, proceed as follows:
- Define notification time slots
- Define notification contacts
- Define a contact group
- Define the notification policy for a device
- Define the notification policy for a unitary service
- Define the notification policy for a user service