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Define notification policy for user services

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Defining a notification policy for a user service consists of defining...

  • ...for which events...
  • ...in what time frame...
  • ...that inform

The events that trigger the application of the notification policy on a user service are the status changes of this user service.

The notification policy can be defined for a particular User Service, or for a set of User Services.

For a unique user service

Position yourself in the company for which you want to set the notification policy for a user department.

  1. Navigate in Configuration > User Services.
  2. Click on the user service you wish to configure: the user service file will appear on the screen.
  3. Select the tab Notifications in this form.

ServiceNav - User services - notification setup

 

In this form, configure the notification policy as follows:

  1. Click on " Activated "to activate the notification on the user service
  2. Select the user service state changes that will cause the notification policy to be applied
  3. Select the contacts that will be alerted by the notification sent. Only active contacts are present in the lists.
  4. Select the contact groups that will be alerted by the notification sent. Only active contact groups are present in the lists.

For a set of user services

It is possible to apply the same notification policy to a set of user services by multiple selection.

Position yourself in the company for which you want to define the notification policy for user services.

  1. Navigate in Configuration > General > Services user.
  2. Select user services of the same criticality, those displayed/hidden in the service weather, service types (Internal or Cloud). This step is optional.
  3. Click on the user services you wish to configure, either by selecting them from the list, or by selecting them as a whole:

ServiceNav - Configuration - select all user services

Then click on the button: Change the notification policy.

ServiceNav - User services - change mass notification policy

 

Modify the notification policy to suit your needs:

ServiceNav - User services - Pop-up to change the mass notification policy

 

 

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