Configure Notifications for Services

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Defining a notification policy for a unitary service consists of defining...

  • ...for which events...
  • ...during what time frame...
  • ...who to notify

The events that trigger the application of the notification policy on a service are status changes to the service.

The notification policy can be defined for a particular service, or for a group of services.

Important :

The effective notification policy is the combination of the notification parameters defined at the contact level and those defined at the service level. This business rule allows you granular notification management.

Example: a notification time slot from 0h to 24h is defined at the CPU service level. The notification time slot 5am-12am is defined for team A, the notification time slot 12pm-8pm is defined for team B.

  • If a change in status occurs at 1:00 pm, Team B will be notified.
  • If a change in status occurs at 10:00 a.m., Team A will be notified.
  • If a status change occurs between 8pm and 5am, no team will be notified, but if the problem is still present at 5am then Team A will be notified.


Notification policy for a single service

Place yourself at the company for which you want to define the notification policy for a service.

  1. Navigate to Configuration > General > Services > List.
  2. Search and click on the service you wish to configure: the service configuration window is displayed on the screen.
  3. Select the Notifications tab in this window

ServiceNav - Configuration - List of unit services


Then click on the name of the required service:

ServiceNav - Unitary Service - notification setup


In this screen, configure the notification policy as follows:

  1. Click on Yes to enable notifications on this service
  2. Select from the drop-down list the notification time period you want (default is 00:00 - 24:00 LMMJVSD)
  3. Select the service status changes that will cause the notification policy to be triggered
  4. Indicate if additional checks should be performed (depricated)
  5. Select the event UnstableIf you wish to define the instability status of a service, specify the high and low thresholds (do not select by default)
  6. Select the contacts and contact groups that will be notified. Only 'active' contact groups and contacts are selectable in the lists.


Notification policy for a group of services

It is possible to apply the same notification policy to a group of services by multiple selection.

Place yourself at the company for which you want to define the notification policy for services.

  1. Navigate to Configuration > General > Services > List.
  2. Select services of the same criticality, those for which the notification is enabled or disabled, services based on the same service template, services containing the same string in their name. (This step is optional)

ServiceNav - Configuration - Select all unit services

Tip: choose to display all the services on a single page by selecting the number of elements to " All " :

ServiceNav - Tip - show all unit services on one page


Click on the drop down button " More" and then select " Modify the notification policy " :

ServiceNav - Unit services - mass notification modification action


Then select Yes and configure the desired notification policy:

ServiceNav - Unitary Service - mass notification setup


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