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Define the notification policy for unitary services

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Defining a notification policy for a unitary service consists of defining...

  • ...for which events...
  • ...in what time frame...
  • ...that inform

The events that trigger the application of the notification policy on a unit service are the status changes of this unit service.

The notification policy can be defined for a particular unit service, or for a set of unit services.

Important :

The effective notification policy is the intersection between the notification parameters defined at the contact level and those defined at the unit service level. This business rule allows you to define differentiated notification management.

Example: a notification time slot from 0h to 24h is defined at the CPU unit service level. The notification time slot 5am-12am is defined for team A, the notification time slot 12pm-8pm is defined for team B.

  • If a change in status occurs at 1:00 pm, Team B will be notified.
  • If a change in status occurs at 10:00 a.m., Team A will be notified.
  • If a status change occurs between 8pm and 5am, no team will be notified, but if the problem is still present at 5am then Team A will be notified.

 

Notification policy for a single unitary service

Position yourself in the company code for which you want to define the notification policy for a unit service.

  1. Navigate in Configuration > General > Services > List.
  2. Search and click on the unit service you wish to configure: the unit service file is displayed on the screen.
  3. Select the tab Notifications in this form.

ServiceNav - Configuration - List of unit services

 

Then click on the name of the desired unit service:

ServiceNav - Unitary Service - notification setup

 

In this form, configure the notification policy as follows:

  1. Click on Yes to activate the notification on the equipment
  2. Select from the drop-down list the notification time range you want (default is 00:00 - 24:00 LMMJVSD)
  3. Select the equipment status changes that will cause the notification policy to be applied
  4. Indicate if additional checks should be performed before sending the first notification and changing the status of the equipment to confirmed
  5. If you select the event " Unstable"If you want to define the instability status of a device, specify the high and low thresholds (do not select by default)
  6. Select the contacts and contact groups that will be alerted by the notification sent. Only active contact groups and contacts are present in the lists.

 

Notification policy for a unitary service package

It is possible to apply the same notification policy to a set of unit services by multiple selection.

Position yourself in the company code for which you want to define the notification policy for unit services.

  1. Navigate in Configuration > General > Services > List.
  2. Select the unit services of the same criticality, those for which the notification is enabled or disabled, the unit services of the same service model, the unit services containing the same string. This step is optional.

ServiceNav - Configuration - Select all unit services

Tip: choose to display all the unit services on a single page by selecting the number of elements to " All " :

ServiceNav - Tip - show all unit services on one page

 

Click on the button " More"and then select " Change the notification policy " :

ServiceNav - Unit services - mass notification modification action

 

Then select " Yes Click on "Notification Policy" and configure the desired notification policy:

ServiceNav - Unitary Service - mass notification setup

 

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