Inventory - GLPI integration

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Objectives of the integration

  • Creation and synchronization of tickets from the supervision

Validated versions

  • GLPI version 9.1
  • GLPI version 9.1.1
  • GLPI version 9.1.2
  • GLPI version 9.1.6

Operation - mapping

The first column of the table defines the field of the material in the Coservit inventory
The second column of the table defines the material field in GLPI

ServiceNav - Inventory GLPI
Title Computer > Name

Contract > Name (1)

Hardware > Type Computer > Type
Equipment > Manufacturer Computer > Manufacturer
Hardware > Serial number Computer > Serial Number
Software > Operating System Operating System > Name
Software > License Operating System > Product ID
Import date Contract > Start date (1)
Fleet > Service Contract > Service End Date Contract > Initial Contract Period (Calculation) (1)

(1) If the contract is created at the synchro. I.e. if a contract is not selected.



In the menu GLPI, Configuration > general > API It is necessary to generate an API and a token it is necessary to activate the option " Activate the connection with the identifiers ".

It is also necessary to have a login and a password GLPI of a user of profile super-admin.


Allow access from the ServiceNav Platform (SNP) server IP address.


Create a sub-entity under Root Entity

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