Documentation

Link a ServiceNav company to a company of an external ticketing system

On the page

Do you need help?

The link from a ServiceNav company to the equivalent company in the extended ticketing system is a prerequisite for opening tickets from ServiceNav.

Prerequisite: Integration with your external ticketing system is in place

Changing the Company Master Record

Go to the menu "Organization" on the company to be linked and click on "Edit"

 

There is a "CRM link" field. Enter the name of the company (and/or site depending on the integration) in the field to start a search in the external ticketing system.

Choose the company and validate.

 

You may also be interested in

c 96718e3be7027cc4d1f5a405517f0d7d 1

ServiceNav Integration Overview - Artis.net

c 96718e3be7027cc4d1f5a405517f0d7d 1

ServiceNav - ServiceNow Integration Overview

en_GB

Welcome to ServiceNav!

Do you need some help? More information about our products? Write to us!
You have taken note of our privacy policy.
We use cookies to ensure the best experience on our site. If you continue to use this site, we will assume that you are satisfied with it.

Reserve your place

You have taken note of our privacy policy.