Thanks to the mobile application, it is possible to access the file of a unit service supervised by Service Nav and to find the essential information of the equipment.
Access to the Unit Service record.
There are several ways of accessing the unit service record:
- Via the Equipment sheet
- Via the Company master record and the "Unitary Services" menu
Elements of the Unit Service Record
On the upper part, it is possible to find :
- The name, type (logo) and category of the Unitary Service
- The status
- The duration of the last state change (here 1 day)
- Possible information about an open ticket or an acknowledgement made
- Information on the last control performed (date and time, result)
The central menu allows several actions:
1) Start an immediate check
2) Acknowledge
3) Open a ticket
The lower part displays the service metrics for the last 24 hours. To load them, press the "Load data" button
Acquire a unitary service
For all unitary services that are in alert, and not already acknowledged and have no open tickets, it is possible to acknowledge the alert.
To do this, use the button (2) in the menu bar of the equipment.
It is then possible to indicate a note on the reasons for the acknowledgement and to validate the acknowledgement.
The unit service record includes the acknowledgement information and it is impossible to acknowledge again (as long as the unit service has not returned to a normal state and then to an alert state)
Open a ticket
This functionality requires a link with a ticketing tool. Depending on the tool, some features may not be activated
For all unitary services that are in alert status and have not yet been acknowledged and have no open ticket, it is possible to open a ticket in the ticketing tool.
To do this, use the button (3) in the menu bar of the equipment.
It is then possible to indicate a contact for the ticket, the details of the ticket and to Create the ticket
The unitary service record includes the information of the ticket and it is impossible to acknowledge again or to open a ticket (as long as the service is not in a normal state and then again in alert and the ticket is not closed)
When a ticket is opened, the equipment is automatically acknowledged.
