With the mobile application, it is possible to access the file of a user service supervised by Service Nav and to find the essential information.
Accessing the User Service Master Record
There are several ways to access the User Service record:
- Via the search for user services
- Via the dashboard if the user service is in alert
- Via the Company file and the "User Services" menu
Elements of the User Service Master Record
On the upper part, it is possible to find :
- Name, type (logo) and company name
- The number of dependencies in the most critical status and suffixed with a "+" if other lower error statuses exist
- The duration of the last state change (here 2 weeks)
The bottom part displays the dependencies that make up the user service with the following information for each one:
- The name and the dependency company
- The status (color bar)
- The type of dependency by the logo (User service, equipment, unit service)
- Type of relationship (Degrading in orange and blocking in red)
- The status or number of dependencies in the colored circle and the duration.
