Documentations

Set up a time slot

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Add a time slot

 

Time slots are used to configure the notification and availability of unit services, equipment and user services. A time slot defined in a company will also be visible in all sites under the company in the company tree.

Navigate in Configuration > General > Time slots.

ServiceNav - Configuration - Time slot

Click on Add :

ServiceNav - Configuration - Add a time slot

 

Enter the name of the time slot :ServiceNav - Time slot - Enter a name

You can set a default time slot for the :

  • Control
  • Notification
  • Availability

To do this, simply select the desired elements.

Warning: It is recommended to leave the control and notification periods at 24 hours a day. For the notification you can configure at the contact level its time slot for receiving notifications.

 

Enter the time slots by day. Example from Monday to Friday from 9am to 6pm:

ServiceNav - Time slot - Enter time slots per day

 

Enter a description. This will remind you what the time slot is for:

ServiceNav - Time slot - Enter description

 

 

Modify a time slot

Navigate in Configuration > General > Time slots.

Position yourself in the company for which you wish to modify a time slot (in the example, Partner).

Then click on the name of the time slot, make the changes in the time slot detail form and click on Validate.

ServiceNav - Time slot - Edit

 

 

Delete a time slot

Navigate in Configuration > General > Time slots.

Position yourself in the company for which you wish to modify a time slot (in the example, Partner).

Select the time slot you wish to delete and click on the trash can:

ServiceNav - Time slot - Delete

 

 

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