Supervision of ServiceNav

Introduction

Objective: configure the monitoring of the ServiceNav monitoring solution by itself.

This document is intended for administrators of the ServiceNav solution.

It describes the checkpoints to be deployed on the ServiceNav solution devices to ensure that they are working properly.

For security reasons, some checkpoints can only be implemented inside the ServiceNav VPN network.

This document describes the control points to be implemented for each equipment of the solution. For each equipment, it is described :

• What equipment oversees it
• On which network: VPN, Internet
• Name of the checkpoint
• Checkpoint arguments
• Inspection point frequency
• Criticality of the control point
• If a notification policy is to be implemented on a mandatory basis: the nature of the notification policy is the responsibility of the solution administrator.

Prerequisites

Some control points are to be positioned on each supervision box so that they supervise themselves.

On the other hand, it is necessary to have a supervision box that supervises all the other components of the ServiceNav solution. This supervision box will be called in this document : the supervisor.

In order to ensure that the supervisor is itself operational, it must be cross-supervised by another supervision box. This second supervision box will be called sentinel in the rest of the document.

The ServiceNav solution therefore requires at least two supervision boxes in order to be supervised.

It is recommended to locate the sentry on a different infrastructure from the rest of the ServiceNav solution.

The following diagram shows a typical implementation.

ServiceNav Box

The following checkpoints are to be implemented for all supervision units.

From	Model	Arguments	Control interval (min)	Notif. obligatory.
Create/record a device with IP address: 127.0.0.1 on the "coservit" community
She herself	CPU	Model Ident.	Model Ident.
She herself	LIN-DiskIO	Model Ident.	Model Ident.
She herself	LIN-Diskspace	Model Ident.	Model Ident.	X
She herself	LIN-Network_traffic	Model Ident.	Model Ident.
She herself	LIN-RAM	Model Ident.	Model Ident.
She herself	LIN-Swap	Model Ident.	Model Ident.
She herself	check_vsb_remote_health	Model Ident.	Model Ident.	X
Create/record a device with IP address = ServiceNav VPN network on the "coservit" community
Box	LIN-Proc-CPU-Usage	process :nscaapache2nagiosremoteOperationBoxalert threshold : 70 critical threshold : 80	5	X
Box	LIN-Proc-RAM-Usage	process :nscaapache2nagiosremoteOperationBoxalert threshold : 70 critical threshold : 80	10	X
Box	Lin-Process-SWAP	process :nscaapache2nagiosremoteOperationBoxalert threshold : 10 critical threshold : 20	15	X
Box	Flax-Process-Nb-Byname	process : apache2 alert threshold : 20 critical threshold : 80	5	X
Box	Flax-Process-Nb-Byname	process : nagios alert threshold : 50 critical threshold : 100	5	X
Box	VSBox-Live-Status	Name of the box defined on the website	15	X

ServiceNav Shared Box

Implement the checkpoints defined in the previous chapter.

In addition, add the following checkpoints:

From	Model	Arguments	Control interval (min)	Notif. obligatory.
Create/record a device with IP address = ServiceNav VPN network on the "coservit" community
Box	TCP-Port	5667	5	X

If the supervisor also performs the role of a shared ServiceNav Box, the checkpoint must be created on the sentinel.

ServiceNav Box - supervisor

From	Model	Arguments	Control interval (min)	Notif. obligatory.
Create/record a device with IP address: 127.0.0.1 on the "coservit" community
She herself	CPU	Model Ident.	Model Ident.
She herself	LIN-DiskIO	Model Ident.	Model Ident.
She herself	LIN-Diskspace	Model Ident.	Model Ident.	X
She herself	LIN-Network_traffic	Model Ident.	Model Ident.
She herself	LIN-RAM	Model Ident.	Model Ident.
She herself	LIN-Swap	Model Ident.	Model Ident.
She herself	check_vsb_remote_health	Model Ident.	Model Ident.	X
Create/record a device with IP address = ServiceNav VPN network on the "coservit" community
Sentinel	LIN-Proc-CPU-Usage	process :nscaapache2nagiosremoteOperationBoxalert threshold : 70 critical threshold : 80	5	X
Sentinel	LIN-Proc-RAM-Usage	process :nscaapache2nagiosremoteOperationBoxalert threshold : 70 critical threshold : 80	10	X
Sentinel	Lin-Process-SWAP	process :nscaapache2nagiosremoteOperationBoxalert threshold : 10 critical threshold : 20	15	X
Sentinel	Flax-Process-Nb-Byname	process : apache2 alert threshold : 20 critical threshold : 80	5	X
Sentinel	Flax-Process-Nb-Byname	process : nagios alert threshold : 50 critical threshold : 100	5	X
Sentinel	VSBox-Live-Status	Name of the box defined on the website	15	X

ServiceNav Box - sentry

From	Model	Arguments	Control interval (min)	Notif. obligatory.
Create/record a device with IP address: 127.0.0.1 on the "coservit" community
She herself	CPU	Model Ident.	Model Ident.
She herself	LIN-DiskIO	Model Ident.	Model Ident.
She herself	LIN-Diskspace	Model Ident.	Model Ident.	X
She herself	LIN-Network_traffic	Model Ident.	Model Ident.
She herself	LIN-RAM	Model Ident.	Model Ident.
She herself	LIN-Swap	Model Ident.	Model Ident.
She herself	check_vsb_remote_health	Model Ident.	Model Ident.	X
Create/record a device with IP address = ServiceNav VPN network on the "coservit" community
Box	LIN-Proc-CPU-Usage	process :nscaapache2nagiosremoteOperationBoxalert threshold : 70 critical threshold : 80	5	X
Box	LIN-Proc-RAM-Usage	process :nscaapache2nagiosremoteOperationBoxalert threshold : 70 critical threshold : 80	10	X
Box	Lin-Process-SWAP	process :nscaapache2nagiosremoteOperationBoxalert threshold : 10 critical threshold : 20	15	X
Box	Flax-Process-Nb-Byname	process : apache2 alert threshold : 20 critical threshold : 80	5	X
Box	Flax-Process-Nb-Byname	process : nagios alert threshold : 50 critical threshold : 100	5	X
Sentinel	VSBox-Live-Status	Name of the box defined on the website	15	X

ServiceNav - Website

From	Model	Arguments	Control interval (min)	Notif. obligatory.
Create/record a device with IP address: the one of the ServiceNav VPN network or local IP on the "coservit" community
Box	CPU	Model Ident.	Model Ident.
Box	LIN-DiskIO	Model Ident.	Model Ident.
Box	LIN-Diskspace	Model Ident.	Model Ident.	X
Box	LIN-Network_traffic	Model Ident.	Model Ident.
Box	LIN-RAM	Model Ident.	Model Ident.
Box	LIN-Swap	Model Ident.	Model Ident.
Box	LIN-Proc-CPU-Usage	process :rsyncsshdcronexim4openvpnsnmpdalert threshold : 10 critical threshold : 20	5	X
Box	LIN-Proc-CPU-Usage	process : mysqldapache2alert threshold : 70 critical threshold : 90	5	X
Box	LIN-Proc-CPU-Usage	process :ODS_PerfData,ODS_StatusDataVS_UpdateBoxProviderVSB_InitializationVS_CommandProcessingVS_ExternalSynchroVS_ITDiscoveryVS_ITInventoryalert threshold : 50 critical threshold : 70	5	X
Box	LIN-Proc-CPU-Usage	process : ndo2db alert threshold : 70 critical threshold : 90	5	X
Box	LIN-Proc-CPU-Usage	process : beam.smpepmdinet_gethostalert threshold : 15 critical threshold : 50	5	X
Box	LIN-Proc-RAM-Usage	process : rsyncsshdcronexim4openvpnsnmpdalert threshold : 5 critical threshold : 10	10	X
Box	LIN-Proc-RAM-Usage	process :ODS_PerfDataODS_StatusDataVS_UpdateBoxProviderVSB_InitializationVS_CommandProcessingVS_ExternalSynchroVS_ITDiscoveryVS_ITInventoryalert threshold : 50 critical threshold : 70	10	X
Box	LIN-Proc-RAM-Usage	process : apache2alert threshold : 5 scritical eye : 10	5	X
Box	LIN-Proc-RAM-Usage	process : mysqldalert threshold : 50 critical threshold : 70	5	X
Box	LIN-Proc-RAM-Usage	process : ndo2dbalert threshold : 50 critical threshold : 70	10	X
Box	LIN-Proc-RAM-Usage	process : beam.smpepmdinet_gethostalert threshold : 10 critical threshold : 20	10	X
Box	Lin-Process-Swap	process : rsyncsshdcronexim4openvpnsnmpdalert threshold : 5 critical threshold : 10	15	X
Box	Lin-Process-Swap	process : mysqld,apache2alert threshold : 10 critical threshold : 20	15	X
Box	Lin-Process-Swap	process :ODS_PerfDataODS_StatusDataVS_UpdateBoxProviderVSB_InitializationVS_CommandProcessingVS_ExternalSynchroVS_ITDiscoveryVS_ITInventoryalert threshold : 50 critical threshold : 70	15	X
Box	Lin-Process- Swap	process : ndo2db alert threshold : 10 critical threshold : 20	10	X
Box	Lin-Process-Swap	process : beam.smpepmdinet_gethostalert threshold : 5 critical threshold : 10	15	X
Box	Flax-Process-Nb-Byname	process : apache2 alert threshold : 70 critical threshold : 100	5	X
Box	Flax-Process-Nb-Byname	process : ndo2db alert threshold : 1000 critical threshold : 1500	5	X
Box	TCP-Port	Port: 80Threshold alert : 2 Critical Threshold : 4	1	X
Box	TCP-Port	Port: 443Threshold alert : 2 Critical Threshold : 4	1	X
Box	TCP-Port	Port : 9465Threshold alert : 2 Critical Threshold : 4	1	X
Box	check_vsp_process_health	User name : supervision Password : supervision Vhost : %2f Process : ODS_PerfData Message ready" thresholds : 10:50 Message processing thresholds : 2:5 IDLE time thresholds : 300:900	10	X
Box	check_vsp_process_health	User name : supervision Password : supervision Vhost : %2f Process ODS_StatusData Message ready" thresholds : 10:50 Message processing thresholds : 2:5 IDLE time thresholds : 300:900	10	X
Box	check_vsp_process_health	User name : supervision Password : supervision Vhost : %2f Process : VSB_Initialization Message ready" thresholds : 2:5 Message processing thresholds : 2:5 IDLE time thresholds : 300:900	10	X
Box	check_vsp_process_health	User name : supervision Password : supervision Vhost : %2f Process : VS_CommandProcessing Message ready" thresholds : 2:5 Message processing thresholds : 2:5 IDLE time thresholds : 300:900	10	X
Box	check_vsp_process_health	User name : supervision Password : supervision Vhost : %2f Process : VS_ITDiscovery Message ready" thresholds : 10:20 Message processing thresholds : 2:5 IDLE time thresholds : 300:900	10	X
Box	check_vsp_process_health	User name : supervision Password : supervision Vhost : %2f Process : VS_ITInventory Message ready" thresholds : 10:20 Message processing thresholds : 2:5 IDLE time thresholds : 300:900	10	X
Box	check_vsp_process_health	User name : supervision Password : supervision Vhost : %2f Process : VS_ExternalSynchro Message ready" thresholds : 10:20 Message processing thresholds : 2:5 IDLE time thresholds : 300:900	10	X
Box	Check_Aliveness_RabbitMQ	Same as model	2	X
Create/record a device with IP address: public IP address on the "coservit" community
Sentinel	TCP-Port	Port: 80Threshold alert : 2 Critical Threshold : 4	1	X
Sentinel	TCP-Port	Port: 443Threshold alert : 2 Critical Threshold : 4	1	X

ServiceNav - Business Intelligence

From	Model	Arguments	Control interval (min)	Notif. obligatory.
Create/record a device with IP address: the one of the ServiceNav VPN network or local IP on the "coservit" community
Box	CPU	Model Ident.	Model Ident.
Box	LIN-DiskIO	Model Ident.	Model Ident.
Box	LIN-Diskspace	Model Ident.	Model Ident.	X
Box	LIN-Network_traffic	Model Ident.	Model Ident.
Box	LIN-RAM	Model Ident.	Model Ident.
Box	LIN-Swap	Model Ident.	Model Ident.
Box	Lin-Process-CPU	process :rsyncsshdcronexim4openvpnsnmpdalert threshold : 10 critical threshold : 20	5	X
Box	LIN-Proc-CPU-Usage	process : mysqldalert threshold : 70critical threshold : 90	5	X
Box	LIN-Proc-CPU-Usage	process : javaalert threshold : 70critical threshold : 90timeperiod : 00:00 - 08:00	5
Box	LIN-Proc-RAM-Usage	process : rsyncsshdcronexim4openvpnsnmpdalert threshold : 5 critical threshold : 10	10	X
Box	LIN-Proc-RAM-Usage	process : mysqldalert threshold : 50 critical threshold : 70	10	X
Box	LIN-Proc-RAM-Usage	process : javaalert threshold : 50 critical threshold : 70 timeperiod : 00:00 - 08:00	5
Box	Lin-Process-Swap	process : rsyncsshdcronexim4openvpnsnmpdalert threshold : 5 critical threshold : 10	15	X
Box	Lin-Process-Swap	process : mysqldalert threshold : 10 critical threshold : 20	15	X
Box	Lin-Process- Swap	process : javaalert threshold : 10 critical threshold : 20timeperiod : 00:00 - 08:00	5
Box	VS_VBI_check_dw_vs_param: kpi_performance_scheduler	User name : supervision Password: Process name kpi_performance_scheduler_status Expected status(es) : SUCCESS Time to expiry of status: 1440	720	X
Box	VS_VBI_check_dw_vs_param: kpi_status_scheduler	User name : supervision Password: Process name : kpi_status_scheduler_status Expected status(es) : SUCCESS Time to expiry of status: 1440	720	X
Box	VS_VBI_check_dw_vs_param : inventory_quantity_synchronizer	User name : supervision Password: Process name inventory_quantity_synchronizer_status Expected status(es) : SUCCESS Time to expiry of status: 1440	720	X