Documentation

Using Tags

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Tags

Definition

A tag is nothing more than a label that classifies an object. In ServiceNav, a tag can be applied to hosts or user services.

Tags can be defined at the level of a service provider or managed customer.

Case of managed customers

It is possible to create tags at the level of a managed customer, in order that they reflect the context of the customer.

Tags can be used in the filtering of the monitoring screen , as well as in the configuration of the dashboards, only at the level of the customer or its sites. They are not visible at the level of the service provider from whom the customer takes managed services.

Example

Case 1: Premium contract

We can create a tag = "Premium Contract" at the host level, which has the effect of heightening the importance of devices assigned this tag.

Case 2: Accounting Team

We can create a tag= "Accounting team" at the host level, that identifies all the equipment used by the company's accounting team.

Setup

Tag creation

  • Navigate to Configuration > General > Tag.
  • Click on Add.

Configuration - Labels - Adding

  • Give the tag a name
  • Note: when creating/adding a new host, its Tag field will automatically be filled in with the Tag(s) defined as "default".

Label - Adding

  • Click Apply to save.

Configuration - Labels - List

Adding a tag to a host

  • Navigate to Configuration > Hosts> List.

Configuration - Equipment - List

  • Add / modify a host.
  • Navigate to General information to change the tags that are to be associated with the host.

Equipment - modification - labels

  • Click Apply.
  • Note: it is possible to modify the tags attached to several hosts using bulk update.

 

Adding Tags to a User Service

Configuration > User Services :

 

Search by Tag

Hosts

In the hosts list, you can search for devices according to the tags that have been assigned.

  • Navigate to Configuration > Hosts > List.

 

  • Specify in the Tag search field the tags of interest.

Configuration - Equipment - Search - Label

  • Click on Search to perform the search.

 

User Services

Configuration > User Services :

A filter field and a dedicated column are present in the list:

 

 

Report creation using tags

Report creation

  • Navigate to Configuration > Reporting.
  • Add a new report.
  • Configure the report.

Reporting - Configuration - Label - 1

  • Navigate to Hostsand choose the required labels.

Reporting - Configuration - Label - 2

  • Click Apply to save the report.

This report will only include hosts assigned the chosen tags.

 

 

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