Documentation

Use of setpoint URLs

On the page

Do you need help?

Objective

How to use setpoint URLs.

 

Prerequisites

Have instructions on a web platform.

 

Instruction

Setpoint URLs can be applied to equipment and unit services. They are defined in the "Configuration" section.

The purpose of these URLs is to point to a web-based documentation, indicating the treatment to be followed in case of error for the element in question.

 

Configuration: add a setpoint

To configure the setpoint URLs, go to the menu :

"Configuration" > "Equipment" or "Services" > "List

You can then add the URLs one by one from the details sheet of the selected item. Ex:

Setpoint - Configuration

 

You can also add the same instruction to several elements.

  • Select items :

Setpoint - Multiple Selection

  • Choose the action: "Modify the general information":

Instruction - Change general information

  • Enter the URL and validate:

Instruction - URL entry

 

Operation: open a locker

Once the setpoints are configured, they are accessible in two places:

  • Supervision > Technical Operation > Element detail sheet

Instructions - Element sheet

  • Notification by email

***** Notification of supervision *****

Type: Problem

State: CRITICAL

Service: HTTPS access - From outside

Equipment: DNS - External

IP address: 8.8.8.8

Category: Server

Date/Time: 10-02-2015 14:50:18

Instruction: http://www.domain.com

Detailed information:

HTTP CRITICAL: HTTP/1.1 503 Service Temporarily Unavailable - pattern not found - 493 bytes in 0.039 second response time

 

Then simply click on the link to access the instruction in a new tab.

You may also be interested in

c 96718e3be7027cc4d1f5a405517f0d7d 1

ServiceNav Integration Overview - Artis.net

c 96718e3be7027cc4d1f5a405517f0d7d 1

ServiceNav - ServiceNow Integration Overview

en_GB

Our next events

Our upcoming webinars

Our Previous Webinars

Welcome to ServiceNav!

Do you need some help? More information about our products? Write to us!
We will never sell or share your personal data with third parties. You have taken note of our privacy policy.
We use cookies to ensure the best experience on our site. If you continue to use this site, we will assume that you are satisfied with it.

Reserve your place

We will never sell or share your personal data with third parties. You have taken note of our privacy policy.