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Using the inventory function

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Introduction

The inventory module is designed to collect hardware and software information on Microsoft Windows operating system equipment.

This procedure explains how to set up the inventory on a fleet of machines.

This module is accessible from the user interface by clicking on the Inventory.

General principles

Warning 2 The inventory requires the implementation of at least one collection point in the network of machines to be inventoried.

This collection point is either located on the ServiceNav Boxor on a supervised Windows device with ServiceNav Agent.

From the inventoried machines to the collection point

A share is published on Windows Active Directory.

Each of the inventoried machines runs a program available on this share at regular intervals (in the form of a scheduled task) or during particular events (machine startup, user login).

No executable is therefore installed on the inventoried machine.

The inventory program lasts on average between 20 and 30s and consumes ~20% of the processor. This execution is transparent to the typical user. Once completed, the inventory results are sent directly to the collection point via the share. The share also stores log files and a list of identifiers.

A unique identifier per machine is used to track the evolution of the machine. This identifier is generated during the first inventory and is stored on the machine as well as in the list of identifiers of the share.

If you reinstall software on the machine, you must retrieve these credentials and reinstall them in the same directory as the original or you will duplicate the inventory information.

From the collection point to the ServiceNav web-based monitoring platform

The collection point is located on the ServiceNav Box

A program runs on the supervision box every five minutes and sends the inventory results to the supervision web platform. The results are inserted into the database.

The collection point is located on a supervised equipment with ServiceNav Agent

ServiceNav Agent sends the inventory data over the Internet to a shared ServiceNav Box. In most cases, the ServiceNav Box responsible for collecting the monitoring data also takes on this role. A program runs on the box every minute and uploads the inventory results to the web-based monitoring platform. The results are inserted into the database.

Implementation - collector

Depending on the mode chosen, the implementation actions are different. They are described here and concern the implementation on the ServiceNav Box and on the ServiceNav website. They have to be done before implementing the inventory program on the fleet. The rest of this document describes the implementation on the customer fleet and the use of the website.

Implementation - Park

The inventory program must be run from the machine to be inventoried in order to perform the inventory.

This program is located on a share published on the Windows Active Directory by the ServiceNav Box:IP or name>.

To run the script :

\\ -p=IP or name> -c= -t="YY-MM-DD,HH:MM:SS"

With :

-p: name of the machine in the Active Directory (ServiceNav Box)

-c: path of the machine identifier directory on the inventoried machine

-t: minimum time between two inventories on the machine (default is 1 day if the option is not specified)

Example: -t="00-00-00,23:00:00"

Example:

\sb-supervision-inventory-inventory_windows.exe -p=\vsb-supervision -c=c:\inventory -t="00-00-00,23:00:00″

In order to validate the implementation of the inventory, it is recommended to run this command manually in Powershell. This script can then be triggered using a scheduled task, or included in the machine startup or user login script, possibly using an Active Directory GPO (Group Policy Object).

Standardize software inventory information

The objective of the publisher and software name standardization is to specify the standardized name for each of the inventoried publisher and software names, in order to clarify the display of software and the counting of software licences.

Standardisation is general to each ServiceNav platform. On the ServiceNav platform available in Saas mode (Software As A Service), the standardization is specific to each partner space.

Publishers

To access the publisher name standardization function, position yourself in the company tree at the root company (identifying the business partner), and then navigate to Inventory > Configuration > Publishers.

Inventory - Configuration - Editors

The list of editors is presented in three columns:

  • The name from the inventory
  • The standard name
  • A column indicating whether or not software from this publisher should be displayed

To change the normalization of one or more editors, use the search function:

  1. Enter the publisher's name as it appears in the inventory, e.g. : hewthen click on Search
  2. Select the set of editors to be modified
  3. Select the action Standardize

Inventory - Configuration - Editors - Normalize

Enter the standard name and indicate whether or not software from this vendor should be displayed in the inventory list of the fleet. Click on Validate.

Inventory - Configuration - Editors - Normalize 2

The publisher's name is now standardized:

Inventory - Configuration - Editors - Normalize 3

Software

To access the software name normalization feature, navigate to >. Inventory > Configuration > Software.

The software list is presented in three columns:

  • The name from the inventory
  • The standard name
  • A column indicating whether the software should be displayed or not

To change the normalization of one or more software programs, use the search function :

  1. Enter the name of the software as it appears in the inventory, e.g. : windows driverthen click on Search
  2. Select the set of software to be modified
  3. Select the action Standardize

Inventory - Configuration - Software - Standardize

Enter the standard name and indicate whether or not this software should be displayed in the Fleet Software Inventory list. Click on Validate.

Inventory - Configuration - Software - Standardize 2

The name of the software is now standardized:

Inventory - Configuration - Software - Standardize 3

In the list of the software of the park, the name is now normalized.

Accessing inventory information

List of inventoried equipment

To access the inventory information, perform the following actions:

  • Log in to the ServiceNav web interface
  • Click on Inventory

Position yourself in the company for which you wish to access the inventory.

The list of machines inventoried for this company is displayed:

Inventory - Analysis

The equipment list displays by default:

  • The name of the equipment
  • The last user connected to the equipment
  • The connection date of the last user connected to the equipment
  • The IP address of the equipment
  • Type of equipment
  • The overall capacity of the CPU power (in GHz)
  • The overall capacity of the RAM (in GB)
  • The percentage occupancy of the system partition
  • The operating system of the equipment
  • Age of the equipment (in months)
  • The start date of the guarantee
  • The end date of the warranty
  • The date of the last inventory

To access the equipment details, click on the equipment line.

To change the default view, click on Columns and then select the desired columns.

Inventory - Analysis - Columns

To reset the view to the default view, click Reset.

Inventory - Analysis - Reset

To delete one or more inventoried items, select them using the checkbox next to the equipment and then select Delete.

Inventory - Analysis - Delete

To export the view of several pieces of equipment on a page in CSV format, select them using the checkbox next to the equipment, then select Export.

Inventory - Analysis - Export

To refresh the current inventory view, click on Refresh.

Inventory - Analysis - Refresh

To perform a simple search on all the inventoried equipment, enter a search criterion and click on Search: the search is performed on all the equipment fields, whether they are visible in the current view or not.

Inventory - Analysis - Research

To delete the current search, click on Reset filters.

Inventory - Analysis - Reset search

To search on multiple criteria, select Advance... then enter each criterion in the search box of each column.

Inventory - Analysis - Advanced search

List of software installed on all equipment

  • Log in to the ServiceNav web interface
  • Position yourself in the company for which you wish to access the inventory.
  • Click on Inventory
  • Click on the tab Software in the list

The list of software inventoried on all machines inventoried for this company is displayed:

Inventory - Analysis - Software

The software list displays by default :

  • The name of the standardized software
  • The name of the publisher of the standardized software
  • The software version normalized as X.Y
  • The number of installations of the software on the park
  1. From this list, to see on which machines a particular software is installed, click on the line of the software, column Nb.

Inventory - Analysis - Software - Nb

  1. In this file, the detailed version is visible. By clicking on the name of the equipment, the equipment details sheet is displayed in the list of installed software:

Inventory - Analysis - Software - Detail

Inventory - Analysis - Software - Detail - List

To change the default view, click on Columnsand then select the desired columns.

Inventory - Analysis - Software - Columns

To reset the view to the default view, click Reset.

Inventory - Analysis - Reset

To export the view of several software programs on a page in CSV format, select them using the checkbox next to the equipment, then select Export.

Inventory - Analysis - Software - Export

To refresh the current inventory view, click on Refresh.

To perform a simple search on all the inventoried equipment, enter a search criterion and click on Search: the search is performed on all the equipment fields, whether they are visible in the current view or not.

Inventory - Analysis - Software - Research

To delete the current search, click on Reset filters.

Inventory - Analysis - Software - Reset

To search on multiple criteria, select Advance... then enter each criterion in the search box of each column.

Inventory - Analysis - Software - Advanced Search

Equipment detail sheet

To view the equipment detail sheet, click on the equipment line in the list of inventoried equipment:

Inventory - Analysis - Details

Each tab provides access to specific information about the equipment.

General Tab

Inventory - Analysis - Details

Park tab

This tab appears when the equipment is linked with a fleet management system. It displays the information obtained from the fleet management system about the user of the equipment, and about the parameters of the service contract.

Inventory - Analysis - Details - Park

Hardware tab

Inventory - Analysis - Details - Material

Storage tab

Inventory - Analysis - Details - Storage

Network tab

Inventory - Analysis - Details - Network

Software tab

This tab details the list of installed software and software launched at startup.

This list does not take into account the normalization configuration done at the publisher and software level regarding the "Display" field: it displays all software from all publishers collected on this item.

This list takes into account the normalization configuration done at the editor and software level: it displays the normalized names of the editors and software.

Inventory - Analysis - Details - Software

Devices tab

This tab details the list of peripherals associated with the equipment.

Inventory - Analysis - Details sheet - Peripheriques

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