Introduction
Users login to the ServiceNav monitoring platform. A user is assigned a Role that gives/denies rights to perform certain functions/ tasks in ServiceNav. Users are also aligned with a Company.
Creation
To create a new user, you must have a user account with sufficient rights (refer to role descriptions).
To create a user account :
- Click on the tab Administration
- Navigate to Application > Accounts
- Click on Add
Complete the form and click Apply:
Role change
To change a users role, click on the user name in the list:
In the user's file, select the appropriate role from the list of available roles.
Change password
A user can change their password using the 'forgotten password' procedure.
User Deletion
To delete a user, you must have a user account with sufficient rights (refer to the role description).
To delete a user account :
- Click on the tab Administration
- Navigate to Application > Accounts
- Select the user from the list of users
- Choose the action Delete
Specific points for users linked to the support portal
/servicenav/en/documentation/creation-of-account-client-module-support/
