Loire-Atlantique Departmental Council
The context
Video from our March 10, 2022 webinar
Find out how the Loire-Atlantique departmental council carried out its supervision project from A to Z, in order to pool standard, network and business supervision into a single tool and benefit from relevant indicators for the implementation of a new infrastructure to manage the supervision of colleges, a major issue for departmental councils.
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The outcome of the migration to ServiceNav is very positive. Our supervision is fully operational and the few training sessions were sufficient to allow the teams to get used to the tool.
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We also interfaced ServiceNav with EasyVista, as this was one of the options we liked in the tool. As we are also an EasyVista customer on the ITSM side, the fact that the two tools interact is very practical for us.
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