Aguettant Laboratory
Supervision with ServiceNav in SaaS mode for its catalogue of service models
The context
Supervision with ServiceNav in SaaS mode for its catalogue of service models
Based in Lyon, France, AGUETTANT is a family-owned pharmaceutical laboratory dedicated to the development, manufacture and marketing of injectable pharmaceutical specialties used or initiated in hospitals. As a recognized European player, AGUETTANT uses its expertise in the service of progress and medical innovation to design the therapeutic solutions of tomorrow.
Nicolas Zervo - IS Infrastructure and Security Manager - talks about the reasons why he chose the ServiceNav monitoring tool and the benefits he has gained since its deployment
Laboratoire Aguettant has 4 sites, 200 Vms and a dozen critical applications, the company has chosen the ServiceNav tool to supervise all its IS, identify and anticipate critical incidents more quickly while improving the communication internally.
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More than this fundamental criterion, the catalog of plugins provided by Coservit is very large.
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Business issues
What were your selection criteria?
First of all, we wanted to have flexibility in terms of On premise and SaaS architecture, with a preference to have a SaaS solution. Coservit perfectly meets this criterion of choice with its ServiceNav solution.
More than this fundamental criterion, the catalog of plugins provided by Coservit is very large. We were satisfied with the scope of technologies covered by ServiceNav.
And finally, the restitution of information in the form of application services weather and reporting which are important for our investment orientations.
Why ServiceNav?
The answer
How did ServiceNav meet your expectations?
My team shortlisted several solutions that could meet the need, after the discovery phase, we shortlisted two solutions: ServiceNav and Centreon pay.
We had further discussions with both vendors and the one that met our criteria the most was Servicenav. The commercial relationship also tipped the balance towards ServiceNav, the responsiveness of the teams was a key element.
The benefits
How do you and your teams feel?
We are very happy with the deployment of the solution, my team was quickly operational and trained on the solution which is easy to use.
The capacity planning report is a real added value; we use it to refine and orchestrate our resources.
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My team was quickly up and running and trained on the solution which is easy to learn.
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