Orléans Regional Hospital
The Regional Hospital of Orléans chooses Coservit's ServiceNav monitoring solution
The implementation of an IT supervision allowing an effective and proactive management of the information systems is today a necessity in many sectors of activity.
Monitor 300 servers and 100 applications
The Orléans Regional Hospital Centre (CHR) has a regional vocation due to its high level of specialisation and its high-performance technical facilities. It combines a routine care function for the population in its sector with a call and second degree care function for the other establishments in its area. The IT department has 33 people, 300 servers and 100 applications. The IT department provides a support service to all the other departments of the hospital with the objective of maintaining the HIS in operational conditions, often with curative actions, which are desired to be increasingly preventive. The volume managed represents 3,000 workstations for 5,000 employees, production servers and databases, all applications and the entire network infrastructure.
We didn't really have a tool to supervise our systems," says Armelle Quinty, "and we had to think about the following areas:
"We wanted to supervise our IT infrastructure (servers, database, network) to be proactive rather than curative in terms of management and maintenance because we could not anticipate breakdowns, In the context of ISO20000 or Hôpital Numérique, we wanted a tool for traceability, monitoring SLAs and application availability rates, We were also looking for an automated "reporting" tool."
The ServiceNav global IT monitoring software meets the three criteria expected by the
CHR of Orleans :
Number and relevance of the proposed features, Ease of use and ergonomics, Affordable price.
The key features of the solution, for "health" business uses
- Ease of automated census (no import file),
- Native pre-configuration of standard checkpoints (default monitoring of CPU, RAM
- Easy to add custom checkpoints (specific monitoring of directories or
- Easy to add custom actions (automatic saving of all configurations)
- Email alerts of all notifications (critical and alert status),
- Easy to visualize the evolution of the control points (size of the use of the disks).
"The automatic calculation of the availability rate by business service required 1 FTE per year, which is now integrated into the processes related to our activity,
Having an IT infrastructure monitoring tool has enabled several preventive actions. Being able to inform that a disk is going to reach its capacity is very well perceived by the other departments of the IT department and allows to anticipate production stops. Some manual and repetitive human actions have been replaced by an automated action.