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How to provide value-added service with business supervision?

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Your business is growing, your business lines are diversifying, and to support this growth, your network and IT systems are increasing in size and complexity. The daily challenge for the IT department is to ensure that the company's IT services function smoothly so that everyone can carry out their work in optimal conditions.

Why choose business supervision?

With networks growing in size, and applications multiplying and becoming more complex, global supervision can quickly become a headache for the ISD.

> Business supervision is a targeted approach to IT service monitoring that saves time and efficiency and provides high added value.

Within the same company, the jobs and the ways of doing them can be very different. An accountant does not have the same needs and does not use the same computer tools as a salesperson, for example.

By choosing business supervision, you ensure that you can respond precisely to the needs and problems of the different business lines in your company. You can also more easily anticipate peaks of activity and set priorities to avoid bottlenecks. Human Resources have more important needs at the end of the month, at the time of payroll for example. With business supervision, you can monitor the proper functioning of the tools needed by HR at this time at a glance.

What tools for effective business supervision?

Customization of reports and alerts :

Use your supervision tools to display only the elements specific to each business in your reports. Your reports will thus gain in visibility for the employee and allow you to be proactive. These reports targeted by business line will be real tools for communication and dialogue with your employees and you will be able to make proposals (improvements, installation of new tools, etc.) for each business line.

> To know in real time the state of the services related to each business:

This will allow you to anticipate by prioritizing your activity according to your business and to intervene before a blockage occurs. Thanks to your supervision solution, you can establish a detailed mapping of the network and systems by selecting those used by each business. You will save time by identifying at a glance the elements that will impact one business without hindering the others.

Leverage the scalability of your monitoring tools:

With ever-increasing demands and needs, you need to adapt to scalability while keeping features and services running smoothly.

High value-added business supervision with ServiceNav

The Coservit teams offer you a high value-added supervision solution: ServiceNav.

The weather services allows you to know at a glance and in real time the state of IT systems and services, in a targeted way for the different business lines of your company.

The Map module is customizable and thus adapts to the requirements of all trades. This IT service mapping allows you to easily identify and monitor the key points targeted by business. Our team, expert and passionate, will help you configure and deploy this monitoring solution that will ensure the continuous operation and performance of your services and applications.

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