Good morning, sir,
Our SaaS services, including the product ServiceNav that you are using, experienced a service interruption between 4:03 pm and 4:13 pm on 07/29/2015, with an overall return to normal at 4:42 pm.
This interruption was caused by the loss of the host's connectivity to the Internet, despite the redundant access to the points of presence.
We apologize for the inconvenience caused by this momentary interruption of service.
Yours sincerely,
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