Integration & API for IT monitoring

Connect
your supervision

To take full advantage of the ServiceNav value proposition, we offer multiple integration scenarios.

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Deliver on
your IT promise

Your IT Ops processes must be fluid, fast and adapted to your business. In the same way, modern monitoring software must be connected to IT Ops software to ensure the agility of your organization: ITSM, CMDB, communication intranet, customer portal, Business Intelligence solutions. Beyond the technical possibilities of ServiceNav, you benefit from our feedback from the field.

Accelerate
processing of alerts, guaranteeing the traceability of actions

Automatically create a trouble ticket in your ITSM software from any dashboard, map or alert displayed in technical operations. Multiple software are supported: ServiceNow, pytheas, easyvista, Isilog IWS, iTop, Glpi ... and new integrations are available regularly.
Access the history of tickets associated with alerts: thus, you value in your teams the first of the knowledge bases: your ITSM software.

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configuration

Keeping your supervision configuration up to date, a crucial
issue for IT Ops

Changes in your IT are frequent, resources are created automatically in response to unmanaged demand cycles, you have implemented DevOps processes ... With ServiceNav API Web Services, you address the critical issue of supervision always up to date : creation, modification and deletion of components. With the help of our consultants and our partners, benefit from feedback from productionand save time!

ServiceNav serves your communication client
or internal
.

With the Web ServiceNav, distribute the dashboards on any digital support (company intranet, remote screen), and thus communicate in real time the weather of the services, the state of health of a building, a store...
Display the service weather and associated messages in your organization's intranet, whether it is based on Microsoft Sharepoint, WordPress, Joomla or other. We have developed numerous templates, simplifying and accelerating their implementation.

communication

Automate
your computer operation

You order automatic treatments on your IT: shutdown of servers for nightly restarts, shutdown of hypervisors in the context of energy saving plans, treatments on data leading to the shutdown of services ... Drive the maintenance with the ServiceNav API Web Services, limit false positives related to communication failures between teams, measure the availability computer applications as close to reality as possible.

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Expand
the collection area

Collection is the fundamental step in the monitoring process. Without collection, there is no monitoring, correlation or measurement capability. The ServiceNav approach is holistic: control of the service model catalogue to guarantee the relevance of the collection, development of generic models to take into account new products quickly and without code, support of Nagios-compatible collection programs, collection of data from other monitoring software to promote hypervision scenarios.
Do you have a specific supervision and collection need? Let us know your needs, and we will develop the relevant model.

Consume
the data

The data collected and the information produced by ServiceNav are valuable for your business. With the ServiceNav API Web Services, you can inject them into your data warehouses, correlate them and produce reports. Do you want to use ServiceNav information in your own Business Intelligence solution? Do you want to automate the synchronisation of the monitoring with your CMDB? With the ServiceNav Web Services API, there are no limits to the realization of your business scenarios...

Documentation

2 - Configure 4 - Exploiting Operations Notifications Servicenav box

Set up notifications to Microsoft Teams

Configure Exim emailing with Microsoft Office365

Using the Action Tracker

Event and notification log

Technical Operation Screen

Define the notification policy for unitary services

Maintenance management

Define a contact group

Setting up the notification

Notification contact configuration

Use of action models

Define the notification policy for a device

Manage your operation with the dashboards

Use of setpoint URLs

Configure an operating dashboard

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