Integration & API
Connect your monitoring
To take full advantage of ServiceNav's value proposition, we offer multiple integration scenarios.
Accelerate alert processing, with guaranteed traceability of actions
Automatically create an incident ticket in your ITSM software from any alert displayed in a dashboard, map or monitoring window. A wide range of software is supported: ServiceNow, pytheas, easyvista, Isilog IWS, iTop, Glpi ... and new integrations are available on a regular basis. Access the history of tickets associated with alerts: in this way, you strengthen the value of your teams primary knowledge source: your ITSM software.
Keeping your monitoring configuration up-to-date, a critical challenge for IT Ops
Changes to your IT are frequent, resources are automatically provisioned in response to uncontrolled request, you have implemented DevOps processes ... Using ServiceNav API Web Services, you can meet the critical need for up-to-date monitoring : creation, modification and deletion of components. With the help of our consultants and partners, benefit from best practicesand free up time!
ServiceNav is your internal and external customer communication assistant
With ServiceNav Web links, share dashboards on any digital medium (company intranet, remote screen) and thus communicate, in real time, the IT Weather status of services, the computer health of a building, a store ...
Display IT Weather services and associated messages on your organization's intranet, whether it is based on Microsoft Sharepoint, WordPress, Joomla or another. We have developed numerous templates to simplify and accelerate their implementation.
Automate your computer operations
You schedule automatic tasks on your IT: server shutdown for nightly restarts, hypervisor shutdown as part of energy saving initiatives, data processing resulting in the shutdown of services ... Register these maintenances using ServiceNavs Web Services API, reducing false positives resulting from to communication failures between teams, and measure the availability applications as accurately as possible.
Expand the collection area
Collection is a fundamental part of the oversight process. Without collection, there is no capacity for monitoring, correlation, measurement. The ServiceNav approach is holistic: comprehensive catalogue of service templates to guarantee the relevance of the collection, development of generic templates to quickly onboard new products without additional code, support of Nagios compatible collection scripts, collection of data from other monitoring software to support hypervision scenarios.
Need specific collection and monitoring? Talk to us, and we can develop the relevant templates.