Integration & API for IT monitoring
Connect your supervision
To take full advantage of the ServiceNav value proposition, we offer multiple integration scenarios.
your IT promise
Accelerate processing of alerts, guaranteeing the traceability of actions
Automatically create a trouble ticket in your ITSM software from any dashboard, map or alert displayed in technical operations. Multiple software are supported: ServiceNow, pytheas, easyvista, Isilog IWS, iTop, Glpi ... and new integrations are available regularly.
Access the history of tickets associated with alerts: thus, you value in your teams the first of the knowledge bases: your ITSM software.
Keeping your supervision configuration up to date, a crucial issue for IT Ops
Changes in your IT are frequent, resources are created automatically in response to unmanaged demand cycles, you have implemented DevOps processes ... With ServiceNav API Web Services, you address the critical issue of supervision always up to date : creation, modification and deletion of components. With the help of our consultants and our partners, benefit from feedback from productionand save time!
ServiceNav serves your communication client or internal .
With the Web ServiceNav, distribute the dashboards on any digital support (company intranet, remote screen), and thus communicate in real time the weather of the services, the state of health of a building, a store...
Display the service weather and associated messages in your organization's intranet, whether it is based on Microsoft Sharepoint, WordPress, Joomla or other. We have developed numerous templates, simplifying and accelerating their implementation.
Automate your computer operation
You order automatic treatments on your IT: shutdown of servers for nightly restarts, shutdown of hypervisors in the context of energy saving plans, treatments on data leading to the shutdown of services ... Drive the maintenance with the ServiceNav API Web Services, limit false positives related to communication failures between teams, measure the availability computer applications as close to reality as possible.
Expand the collection area
Collection is the fundamental step in the monitoring process. Without collection, there is no monitoring, correlation or measurement capability. The ServiceNav approach is holistic: control of the service model catalogue to guarantee the relevance of the collection, development of generic models to take into account new products quickly and without code, support of Nagios-compatible collection programs, collection of data from other monitoring software to promote hypervision scenarios.
Do you have a specific supervision and collection need? Let us know your needs, and we will develop the relevant model.