Integration & API for IT monitoring
Connect your monitoring
To take full advantage of ServiceNav's value proposition, we offer multiple integration scenarios.
Accelerate processing of alerts, guaranteeing the traceability of actions
Automatically create an incident ticket in your ITSM software from any alert displayed in a dashboard, map or monitoring window. A wide range of software is supported: ServiceNow, pytheas, easyvista, Isilog IWS, iTop, Glpi ... and new integrations are available on a regular basis. Access the history of tickets associated with alerts: in this way, you strengthen the value of your teams primary knowledge source: your ITSM software.
Keeping your monitoring configuration up-to-date, a critical challenge for IT Ops
Changes to your IT are frequent, resources are automatically created in response to uncontrolled request cycles, you have implemented DevOps processes ... With the ServiceNav API Web Services, you answer to the crucial issue of a up-to-date supervision : creation, modification and deletion of components. With the help of our consultants and our partners, benefit from production feedbackand buy some time!
ServiceNav is your internal and external customer communication assistant
With ServiceNav Web links, share dashboards on any digital medium (company intranet, remote screen), and thus communicate in real time the weather of the services, the state of computer health of a building, a store ...
Display the weather services and associated messages on your organization's intranet, whether it is based on Microsoft Sharepoint, WordPress, Joomla or other. We have developed numerous templates, simplifying and accelerating their implementation.
Automate your computer operations
You schedule automatic processing on your IT: server shutdown for nightly restarts, hypervisor shutdown as part of energy saving plans, data processing leading to the shutdown of services ... Register these maintenances with the ServiceNav API Web Services, thus limiting false positives related to communication failures between teams, measure the availability computer applications as close to reality as possible.
Expand the collection area
Collection is the fundamental step in the oversight process. Without collection, there is no capacity for monitoring, correlation, measurement. The ServiceNav approach is holistic: control of the service model catalog to guarantee the relevance of the collection, development of generic models to take into account new products quickly and without code, support of Nagios compatible collection programs, collection of data from other monitoring software to support hypervision scenarios.
A need for supervision and specific collection? Let us know your need, and we will develop the relevant model.