Integration & API for IT monitoring

Connect
your monitoring

To take full advantage of ServiceNav's value proposition, we offer multiple integration scenarios.

deliver
deliver

Deliver your
IT promise

Your IT Ops processes must be fluid, fast, and adapted to your business. In the same way, a modern monitoring solution must be connected to IT Ops software to complement the agility of your organization: ITSM, CMDB, intranet, customer portal, Business Intelligence solutions. Beyond the technical capabilitites of ServiceNav, you benefit from real-world experience.

Accelerate
processing of alerts, guaranteeing the traceability of actions

Automatically create an incident ticket in your ITSM software from any alert displayed in a dashboard, map or monitoring window. A wide range of software is supported: ServiceNow, pytheas, easyvista, Isilog IWS, iTop, Glpi ... and new integrations are available on a regular basis. Access the history of tickets associated with alerts: in this way, you strengthen the value of your teams primary knowledge source: your ITSM software.

integrations all
configuration

Keeping your monitoring configuration up-to-date: a critical
challenge for IT Ops

Changes to your IT are frequent, resources are automatically created in response to uncontrolled request cycles, you have implemented DevOps processes ... With the ServiceNav Web Services API, you can fulfill the critical need for up-to-date monitoring : creation, modification and deletion of elements. With the help of our consultants and our partners, benefit from real-world experienceand save time!

ServiceNav is your internal
and external customer
communication assistant

With ServiceNav Web links, share dashboards on any digital medium (company intranet, remote screen), and thus communicate in real time the weather of the services, the state of computer health of a building, a store ...
Display the weather services and associated messages on your organization's intranet, whether it is based on Microsoft Sharepoint, WordPress, Joomla or other. We have developed numerous templates, simplifying and accelerating their implementation.

communication

Automate
your computer operations

You schedule automatic processing on your IT: server shutdown for nightly restarts, hypervisor shutdown as part of energy saving plans, data processing leading to the shutdown of services ... Register these maintenances with the ServiceNav Web Services API, thus reducing false positives related to inter-team communication failures, measure the availability of computer applications in near real-time.

automation 01

Expand
the collection area

Collection is the fundamental step in the monitoring process. Without collection, there is no capacity for monitoring, correlation, measurement. The ServiceNav approach is holistic: control of the service template catalog to guarantee the relevance of the collection, development of generic templates to rapidly onboard new products and without the need to write new code, support of Nagios compatible collection scripts, collection of data from other monitoring software to support hypervision scenarios.
Do you have a specific need for monitoring and data collection? Let us know your requirements, and we will develop the relevant templates.

Consume
the data

The data collected and information produced by ServiceNav is valuable to your business. With the ServiceNav Web Services API, you can inject data into your data warehouses, correlate it and generate reports. Do you want to leverage ServiceNav information with your own business intelligence solution? Do you want to automate the synchronization of monitoring with your CMDB? With the ServiceNav Web Services API, there are no more limits to the realization of your business scenarios ...

Documentation

2 - Configuring 4 - Operating Monitoring Notifications ServiceNav box

Set up notifications to Microsoft Teams

Configure Exim emailing with Microsoft Office365

Monitoring actions

Event and notification log

Technical Monitoring Screen

Define notification policy for services

Maintenance management

Define a contact group

Setting up notifications

Configuring notification contacts

Use of action templates

Define the notification policy for hosts

Manage your operations with dashboards

Use of document URLs

Setting up an operating dashboard

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[COVID - 19 ] - TELEWORKING, TARGET AVAILABILITY 100% !

While the epidemic lasts, ensure the availability and performance of your IT services for teleworking, with ServiceNav!

Following the government's call to mobilize to help businesses overcome the current health and economic context, we help you, free of charge, to ensure the complete monitoring of your teleworking environments: VPN, VDI, Teams, Skype Enterprise, Citrix... Objectives: collection, availability and usage indicators, dashboards to support your communication.
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